The spring issue of the itSMF UK magazine ServiceTalk is now available online at www.tinyurl.com/STspring13 (or via the ServiceTalk iPad app).

This issue contains articles on change management, event management, service improvement plans, sustainability, service catalogue and much more. I’m pleased to say that we have guest authors from four chapters this month. If you or your members would be interested in contributing an article, or in advertising in the next issue, please let me know.

Thanks to the itSMF UK for generously sharing this valuable magazine with us.

So, how can we help the new ITIL owners? I'd be interested to know how we all see Back2ITSM and ITIL contributing to Capita and it's involvement.

What would we like to see in an ideal world?

I hope that Stuart Rance and his initiative for a knowledge base will be high on the agenda.

I'm delighted to hear from the itSMF Executive board - Alejandro Debenedet is their man to help the itSMF connect with Capita. Congratulations to Alejandro for helping the itSMF to get involved with this!

I know that Ivor Macfarlane is closely connected - there's a new book I've been chatting to him about. Wouldn't it be useful to know the process for people to work with Captita to produce books and other IP in collaboration with Capita and to the betterment of ITIL?

What is the brief of Capita, actually? Does it extend to Service Management beyond ITIL?

I must confess a personal interest in this. My new book on 'An Integrated Requirements Process' ( http://www.amazon.com/Integrated-Requirements-Process-Governing-ebook/dp/B00CFIJRVI ) is something that I personally think ought to be part of ITIL. I think that ITIL 2011, great as it is, under values requirements hugely and doesn't integrate them into the lifecycle, only seeing them as part of (and a small part of ) Service Design. I'd like to work with Capita to see how this could become part of the official lifecycle in the next version.

Forget my personal interest for a moment - isn't it important for the process of engagement, whether with me, or with the Back2ITSM movement, or with experienced ITIL authors to be transparent?

I'm really delighted that we now have some understanding of where we are going - I'm really keen that we get some clarity on the details soon!

Published in partnership with the itSMFsa.

Requirements are so fundamental to good design, that it is strange that there has been, to date, no process defined to manage them over their lifecycle.

This book describes a generic process that can be adapted to integrate the management of requirements, as a formal process, with business analysis, development and the service management lifecycle described by ITIL.

The Integrated Requirements Process (IRP) is described using the Business Process Model and Notation (BPMN 2.0) to define all the steps in detail. It also describes the structure of the Requirements Register as well as providing a mock-up of how an iPad GUI might look for managing requirements.

The book has been extensivly reviewed by service management and business analysis professionals who have provided invaluable advice to improve the book.

http://www.amazon.com/dp/B00CFIJRVI

Requirements are so fundamental to good design, that it is strange that there has been, to date, no process defined to manage them over their lifecycle.

This book describes a generic process that can be adapted to integrate the management of requirements, as a formal process, with business analysis, development and the service management lifecycle described by ITIL.

The Integrated Requirements Process (IRP) is described using the Business Process Model and Notation (BPMN 2.0) to define all the steps in detail. It also describes the structure of the Requirements Register as well as providing a mock-up of how an iPad GUI might look for managing requirements.

The book has been extensivly reviewed by service management and business analysis professionals who have provided invaluable advice to improve the book.

The book is sponsored by the itSMFsa which is in partnership as publisher.

http://www.amazon.com/dp/B00CFIJRVI

Requirements are so fundamental to good design, that it is strange that there has been, to date, no process defined to manage them over their lifecycle.

This book describes a generic process that can be adapted to integrate the management of requirements, as a formal process, with business analysis, development and the service management lifecycle described by ITIL.

The Integrated Requirements Process (IRP) is described using the Business Process Model and Notation (BPMN 2.0) to define all the steps in detail. It also describes the structure of the Requirements Register as well as providing a mock-up of how an iPad GUI might look for managing requirements.

The book has been extensivly reviewed by service management and business analysis professionals who have provided invaluable advice to improve the book.

The book is sponsored by the itSMFsa which is in partnership as publisher.

http://www.amazon.com/dp/B00CFIJRVI

The itSMFsa (IT Service Management Forum South Africa) has just upgraded its web-site to the latest version of Joomla. This has speeded up the interface and provided extra functions.

If you are a member of the itSMF and registered on the site, you can create your own blog entries, just as this one has been created. It is a relatively easy process, but, if you'd like to submit a blog and need help, please just contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. and we'll do our best to make it easy.

Please get in touch with any comments or suggestions for improvements - and let us know if you hit any problems.