Peter Brooks

Peter Brooks

Education

  • University of Natal, Pietermaritzburg, BSc. 1979
  • Major Subjects; Maths & Physics

Industry Qualifications

  • ITIL V2 Manager’s Certificate in IT Service Management
  • ITIL V3 ITIL Expert Certification
  • ISO20000 Consultant’s Certificate Management
  • Fellow in Service Management (FSM)® (prISM)

 

  • Certified ISEB instructor for ITIL Foundations + Service Manager courses
  • FISM - Fellow of the Institute of IT Service Management
  • Marketing and Business Development Director itSMF International
  • Marketing Director itSMF South Africa
  • Member of itSMF South Africa Western Cape

Consulting Delivery

  • Governance
  • Policy Consulting - start up organisation
  • Service Governance
  • Business Analysis
  • OpenView Network and System Management; design and implementation.
  • Secure web implementation.
  • HP Service Desk implementation.
  • Application, System, and Network Consolidation.
  • Business Disaster Recovery process consulting, implementation and testing.
  • ITIL process management (practical consulting delivery):
Service Portfolio    Service Strategy    Service Desk
Incident Problem Configuration
Change Release Capacity
Financial Availability Service level

Specialties and interests

Specialties
ASM Adaptive Service Model
Service Governance Business Analysis
CSF Capacity
Consulting Demand
FISM ITSM
Governance HP OpenView
ISO20000 ITIL
KPI Metric Design and Implementation
Metrics Open Source
Policy Requirements
SANS15000 Security
Service Desk Teaching
Training Service Management
Interests
Dialetheism :Service governance
Physics :Philosophy
Psychiatry :Maths
Ontology

Travel

I have never been further
As08-16-2593.jpg north Helsinki Helsinki 60°10′15″N 024°56′15″E
south Dunedin Dunedin 45°52′S 170°30′E
west Sausalito Sausalito Coordinates: 37°51′33″N 122°29′07″W ]
east Rotorua Rotorua 38°08′16″S 176°15′05″E
... and higher than Title=3.050 m3.050 m
... and Title=faster than 320 kphfaster than 320 kph (on the ground)

 

 

Publications 

 

 

Adopting Service Governance

Collaborative Consulting
ISBN: 978-0113314652 ISBN: 978-0113313914
Webinar: Adopting Service Governance: Governing portfolio value for sound corporate citizenship Review in International Best Practice
Issues in corporate governance and service governance as a solution  
AXELOS interview with Peter Brooks  
Service Governance in the Cloud  

 

Publications

 

Adopting Service Governance.png
Adopting Service Governance - Governing portfolio value for sound corporate citizenship - AXELOS 2015 ISBN: 978-0113314652
Collaborative Consulting.jpg
Collaborative Consulting – TSO 2013 ISBN: 978-0113313914
  Review - Ivor Macfarlane
Integrated Requirements.jpg
An Integrated Requirements Process - Governing Cost & Risk in Business Analysis - itSMFsa 2013 ISBN: 978-1490489162
  Review - David Lowe
  Review - Karen Ferris
Metrics for Service Management.jpg
Metrics for Service Management: Designing for ITIL – VHP 2012 ISBN-13: 978-9087536480
Metrics for IT Service Management.jpg

Metrics for IT Service Management – VHP 2006 ISBN-13: 978-9077212691

 

 

 

 

 

 

 

 

 

 

Definition of Service Governance


Service Governance describes the means of achieving effective corporate and portfolio governance, within the ‘comply or explain’ framework, by designing the service portfolio as the overarching management system that monitors & controls corporate financial performance & value delivery.

From '''Adopting Service Governance''' http://service-governance.org/index.php?title=Category:Best_Practice Service Governance - Best Practice

Website URL: http://za.linkedin.com/in/peterhmbrooks/

itSMF UK makes its ServiceTalk magazine available

  • Published in News

The spring issue of the itSMF UK magazine ServiceTalk is now available online at www.tinyurl.com/STspring13 (or via the ServiceTalk iPad app).

 

This issue contains articles on change management, event management, service improvement plans, sustainability, service catalogue and much more. I’m pleased to say that we have guest authors from four chapters this month. If you or your members would be interested in contributing an article, or in advertising in the next issue, please let me know.

 

Thanks to the itSMF UK for generously sharing this valuable magazine with us.

ITIL's new owners

So, how can we help the new ITIL owners? I'd be interested to know how we all see Back2ITSM and ITIL contributing to Capita and it's involvement.

What would we like to see in an ideal world?

I hope that Stuart Rance and his initiative for a knowledge base will be high on the agenda.

I'm delighted to hear from the itSMF Executive board - Alejandro Debenedet is their man to help the itSMF connect with Capita. Congratulations to Alejandro for helping the itSMF to get involved with this!

I know that Ivor Macfarlane is closely connected - there's a new book I've been chatting to him about. Wouldn't it be useful to know the process for people to work with Captita to produce books and other IP in collaboration with Capita and to the betterment of ITIL?

What is the brief of Capita, actually? Does it extend to Service Management beyond ITIL?

I must confess a personal interest in this. My new book on 'An Integrated Requirements Process' ( http://www.amazon.com/Integrated-Requirements-Process-Governing-ebook/dp/B00CFIJRVI ) is something that I personally think ought to be part of ITIL. I think that ITIL 2011, great as it is, under values requirements hugely and doesn't integrate them into the lifecycle, only seeing them as part of (and a small part of ) Service Design. I'd like to work with Capita to see how this could become part of the official lifecycle in the next version.

Forget my personal interest for a moment - isn't it important for the process of engagement, whether with me, or with the Back2ITSM movement, or with experienced ITIL authors to be transparent?

I'm really delighted that we now have some understanding of where we are going - I'm really keen that we get some clarity on the details soon!

An Integrated Requirements Process - now available on Kindle!

Published in partnership with the itSMFsa.

Requirements are so fundamental to good design, that it is strange that there has been, to date, no process defined to manage them over their lifecycle.

This book describes a generic process that can be adapted to integrate the management of requirements, as a formal process, with business analysis, development and the service management lifecycle described by ITIL.

The Integrated Requirements Process (IRP) is described using the Business Process Model and Notation (BPMN 2.0) to define all the steps in detail. It also describes the structure of the Requirements Register as well as providing a mock-up of how an iPad GUI might look for managing requirements.

The book has been extensivly reviewed by service management and business analysis professionals who have provided invaluable advice to improve the book.

http://www.amazon.com/dp/B00CFIJRVI

An Integrated Requirements Process - now available on Kindle!

Requirements are so fundamental to good design, that it is strange that there has been, to date, no process defined to manage them over their lifecycle.

This book describes a generic process that can be adapted to integrate the management of requirements, as a formal process, with business analysis, development and the service management lifecycle described by ITIL.

The Integrated Requirements Process (IRP) is described using the Business Process Model and Notation (BPMN 2.0) to define all the steps in detail. It also describes the structure of the Requirements Register as well as providing a mock-up of how an iPad GUI might look for managing requirements.

The book has been extensivly reviewed by service management and business analysis professionals who have provided invaluable advice to improve the book.

The book is sponsored by the itSMFsa which is in partnership as publisher.

http://www.amazon.com/dp/B00CFIJRVI

An Integrated Requirements Process - now available on Kindle!

Requirements are so fundamental to good design, that it is strange that there has been, to date, no process defined to manage them over their lifecycle.

This book describes a generic process that can be adapted to integrate the management of requirements, as a formal process, with business analysis, development and the service management lifecycle described by ITIL.

The Integrated Requirements Process (IRP) is described using the Business Process Model and Notation (BPMN 2.0) to define all the steps in detail. It also describes the structure of the Requirements Register as well as providing a mock-up of how an iPad GUI might look for managing requirements.

The book has been extensivly reviewed by service management and business analysis professionals who have provided invaluable advice to improve the book.

The book is sponsored by the itSMFsa which is in partnership as publisher.

http://www.amazon.com/dp/B00CFIJRVI

itSMFsa web-site updated

The itSMFsa (IT Service Management Forum South Africa) has just upgraded its web-site to the latest version of Joomla. This has speeded up the interface and provided extra functions.

If you are a member of the itSMF and registered on the site, you can create your own blog entries, just as this one has been created. It is a relatively easy process, but, if you'd like to submit a blog and need help, please just contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. and we'll do our best to make it easy.

Please get in touch with any comments or suggestions for improvements - and let us know if you hit any problems.

 

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