itSMFsa closing down details

The itSMFsa will cease as a company on the 31st December 2017.

It is sad that we have had to close down, but the process is nearly complete. There has been insufficient interest for it to be worth-while maintaining it as an organisation.

The board would like to thank all the hundreds of volunteers, through the years, who have made such great contributions to the itSMFsa Logo. It has been a vibrant organisation, with many interesting events, the chance to meet interesting people, and at the conferences, the chance to learn of industry trends, speak to peers, and have fun.

The auditors are finalizing the books and the official close date will be the 31st December 2017. The itSMFsa web-site will be maintained as a mainly static site, with updates from the itSMF International and itSMF events. The blog will be open to members who wish to use it.

The name, itSMFsa, will be reserved as well, so that, if desired, it can be re-activated in the future.

The funds that remain will be donated to the itSMF International.

If you have been a member of the itSMFsa, and wish to continue to be a member of the itSMF, you can join the itSMF International’s global programme ( here: itSMF International Membership ), or you can become a member of any chapter that suits you.

The itSMFsa will, after that, be an informal community. If you wish to have an event under the banner of the itSMF, please let me know the details, and I can put it up on the site. Write to This email address is being protected from spambots. You need JavaScript enabled to view it.

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itSMFsa closing down details

The itSMFsa will cease as a company on the 31st December 2017.

It is sad that we have had to close down, but the process is nearly complete. There has been insufficient interest for it to be worth-while maintaining it as an organisation.

The board would like to thank all the hundreds of volunteers, through the years, who have made such great contributions to the itSMFsa Logo. It has been a vibrant organisation, with many interesting events, the chance to meet interesting people, and at the conferences, the chance to learn of industry trends, speak to peers, and have fun.

The auditors are finalizing the books and the official close date will be the 31st December 2017. The itSMFsa web-site will be maintained as a mainly static site, with updates from the itSMF International and itSMF events. The blog will be open to members who wish to use it.

The name, itSMFsa, will be reserved as well, so that, if desired, it can be re-activated in the future.

The funds that remain will be donated to the itSMF International.

If you have been a member of the itSMFsa, and wish to continue to be a member of the itSMF, you can join the itSMF International’s global programme ( here: itSMF International Membership ), or you can become a member of any chapter that suits you.

The itSMFsa will, after that, be an informal community. If you wish to have an event under the banner of the itSMF, please let me know the details, and I can put it up on the site. Write to This email address is being protected from spambots. You need JavaScript enabled to view it.

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itSMFsa closing down details

  • Published in News

The itSMFsa will cease as a company on the 31st December 2017.

It is sad that we have had to close down, but the process is nearly complete. There has been insufficient interest for it to be worth-while maintaining it as an organisation.

The board would like to thank all the hundreds of volunteers, through the years, who have made such great contributions to the itSMFsa Logo. It has been a vibrant organisation, with many interesting events, the chance to meet interesting people, and at the conferences, the chance to learn of industry trends, speak to peers, and have fun.

The auditors are finalizing the books and the official close date will be the 31st December 2017. The itSMFsa web-site will be maintained as a mainly static site, with updates from the itSMF International and itSMF events. The blog will be open to members who wish to use it.

The name, itSMFsa, will be reserved as well, so that, if desired, it can be re-activated in the future.

The funds that remain will be donated to the itSMF International.

If you have been a member of the itSMFsa, and wish to continue to be a member of the itSMF, you can join the itSMF International’s global programme ( here: itSMF International Membership ), or you can become a member of any chapter that suits you.

The itSMFsa will, after that, be an informal community. If you wish to have an event under the banner of the itSMF, please let me know the details, and I can put it up on the site. Write to This email address is being protected from spambots. You need JavaScript enabled to view it.

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SMEXA '16

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SMEXA '16

 

Soon to be announced.

 

An exciting new type of conference

 

Stay tuned for more

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Centaurs: Organisational Change Management & horse riding.

Centaurs: Organisational Change Management & horse riding.





Part of the problem with organisational change is perception. People see it as something you do, like driving a car, or riding a bicycle. It isn't, though, like that, it's more like riding a horse.

If the horse wants to make a dash for home, or throw you into the ditch, that's what it'll do.

You have to help the horse see things your way, and agree to go where you want it to go, and you have to be aware that horses get tired, and need feeding, because, if you don't feed them, rest them, and give them time to play, they become sullen, resentful, uncooperative and, eventually, die.

It's also best not to walk behind a horse - with organisations it isn't alway obvious where the behind is. [though you might guess]

If you wish to be good at organisational change, you need the equivalent of riding lessons - and, if you've learned to ride a horse, you'll know that riding lessons involve lots, and lots of practice.

You also learn that you can't ride a horse on autopilot. You have to be one the horse and aware of it's every twitch and mood. You have to be fully engaged with the horse - with top riders, the horse and the rider seem to be one creature, with one mind.

Some believe that that is where the myth of the centaur came from - seeing horses ridden so that they looked like one creature, part horse, and part man.

That's the aim. To be like that, when you work to change an organisation.

 

 

 

 

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Wikipedia project

Appeal for help

 
It's not a good time to start, I know, but the new year is, and it's not far away. I also shouldn't be thinking of new projects when my plate is already too full.
 
Still, I think this needs to be done. If anybody is interesting in helping me, so it's a team effort, I think it would be done as a much better job, and it'd be less work for everybody.
 

What's the problem?

 
Wikipedia. Well, there's nothing wrong with wikipedia itself, but the articles on wikipedia that cover the sort of things we discuss here are a mess. I think this is a pity.
 
I'd like to put together a team, to start work tidying up all the relevant articles on wikipedia.
 
The aim is not to abuse any copyrighted information, nor to replace, or compete with, any published guidance.
 
It would be good, though, to be able to include information from other initiatives, such as IT4IT and the ASM to the mix - as well as having good articles on recent areas of interest, such as SIAM.
 

How would we do it?

Once we have a team, we'd, together, agree priorities. We'd then produce a short-term, medium-term, and long-term plan of what needs to be done.

The short-term aim would be to remove out-of-date material, improve current citations, and provide some coherent linkage through categories.

The medium term aim would be to have a good set of articles that would help introduce somebody to the field, but, also, be a reliable source of information for a practitioner to look up details.

Caution

This is not an advertising initiative. Wikipedia is not there as an advertising medium. It's there to inform. So articles need to be objective, and independent, as far as possible.

Are you interested in helping?

If so, wonderful! Even if you haven't much time, just a few minutes a day, of well-directed work, can make a bit difference.

 

Please contact me at: This email address is being protected from spambots. You need JavaScript enabled to view it.

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SMEXA '15 Speakers & Presentations

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Being the largest IT Service Management Exhibition in Africa, SMEXA15 assumes a different format this year, being a compact, one-day event. SMEXA15 promises an exciting line-up of Service Governance presentations.
 
The Conference and Expo is brought to you with the support of EY and the following sponsors:
 
Platinum Sponsor: HP
Gold Sponsors: APMG
Silver Sponsors: Marval Africa and Thinking Dimensions

SMEXA '15 Speakers & Presentations

8:30-8:45

Welcoming address (Pieter Roos - itSMFsa chair)

8:45-9:30

1.   The impact of digital on service governance (Manti Grobler – EY)

 

Business is becoming increasingly digital, responding to the capibilities of smart machines, the Internet of Things, big data, cloud computing and social media.  

At the same time, organisations are embracing the digital workplace with flexibility around how employees work.  IT organisations are required to rethink the way they have operated for some time in order to exploit the opportunities and respond to the challenges of the new world we are facing.

9:35-10:20

2.   The new style of IT and how it shapes business (Kevin Leslie – HP) | The #BigData Service Desk.   Speakers – (Kevin Leslie HP and Charl Joubert University of Pretoria)

 

Kevin Leslie brings a unique perspective to the ITSM business .  It  should be seen as a  business  not an academic exercise.  Up to 2008 Kevin had leadership roles in HR, ERP, CRM, Marketing Automation,  PPM and eBusiness platform vendors such as Oracle , SAP, Aprimo and Mercury.  Since 2008 Kevin has had various  EMEA leadership roles at HP Software that has always included ITSM.  He has worked with the largest customers such as Russian Railways (1 million employees) to SMB customers with 5 user help desks.   He has consistently brought a business focus to ITSM, allied to a customer dedication, and a passion for innovation.

 

The #BigData Service Desk is delivering business metrics unheard of with legacy service desk tools .   

Charl Joubert has been at the forefront of applying innovation at the University of Pretoria.  

This session will share: 

·        The OOTB use cases that have transformed both on-premise and Cloud based service desks.

·        The  business impact

·        The best practice  adoption

10:25-11:10

3.   Professional services – are we professional enough? (Nigel Mercer – APMG)

 

In a world where professional service providers are increasingly required to assist their clients in navigating the changing technology landscape, skills need to keep up if we are going to meet such demands.  

Relying on qualifications that were relevant a few years ago to keep us going, is not longer good enough.

11:15-11:45

Morning tea

11:50-12:35

4.   Introduction to service governance (Peter Brooks – itSMFsa board member)

 

Peter recently published his latest book, titled 'Adopting Service Governance'.  

Peter will demystify the term and introduce practical suggestions on how service governance practices could best be established

12:40-13:00

5.   Roles, responsibilities and competencies for major incident management (Adriaan du Plessis – Thinking Dimensions)

 

Successful major incident management can often be described as chaos countered by wisdom.  

Organisations that fail to prepare for major incidents could end up having to deal with uncontrolled chaos.  

You will realise the value of preparation when next your roles, responsibilities and competencies are tested and stand up to the challenge.

13:00-14:00

Lunch

14:00-14:20

6.  The cost of poor service governance (Marina le Roux - Pink Elephant)

 

Failing to invest in service governance could result in some unforeseen negative business impact.  

This session focuses on the challenges, tools and techniques to proactively establish and maintain effective service governance practices.

14:25-14:45

7.   Integration is key in Service Governance (Ed Carbutt - Marval)

 

Will the efforts to succeed in Service Governance result in the same challenges as those experienced over the years with many ITIL adoptions and COBIT implementations?  

This session focuses on the importance of integrating people, processes and technology, and how these contribute to increased business value and effective governance.

14:45-15:15

8.   Too much or too little (Johann Botha – Get-IT-Right)

 

As valuable as service governance might be, undue bureaucracy stifles service delivery and raises costs.  

Finding the balance between regulatory compliance and sound governance on the one hand, and the cost of governance, is becoming a fine art.

15:15-15:45

After noon tea

15:45-16:45

Panel discussion - chaired by Peter Brooks

16:50-17:00

Closing address - Peter Brooks

17:00-18:30

Drinks and post-conference networking

DATE: 23 September 2015

VENUE: EY, 102 Rivonia Road, situated conveniently across the Gauteng station
RSVPClick here to register

 

Directions to SMEXA'15

 

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