itSMFsa closing down details

The itSMFsa will cease as a company on the 31st December 2017.

It is sad that we have had to close down, but the process is nearly complete. There has been insufficient interest for it to be worth-while maintaining it as an organisation.

The board would like to thank all the hundreds of volunteers, through the years, who have made such great contributions to the itSMFsa Logo. It has been a vibrant organisation, with many interesting events, the chance to meet interesting people, and at the conferences, the chance to learn of industry trends, speak to peers, and have fun.

The auditors are finalizing the books and the official close date will be the 31st December 2017. The itSMFsa web-site will be maintained as a mainly static site, with updates from the itSMF International and itSMF events. The blog will be open to members who wish to use it.

The name, itSMFsa, will be reserved as well, so that, if desired, it can be re-activated in the future.

The funds that remain will be donated to the itSMF International.

If you have been a member of the itSMFsa, and wish to continue to be a member of the itSMF, you can join the itSMF International’s global programme ( here: itSMF International Membership ), or you can become a member of any chapter that suits you.

The itSMFsa will, after that, be an informal community. If you wish to have an event under the banner of the itSMF, please let me know the details, and I can put it up on the site. Write to This email address is being protected from spambots. You need JavaScript enabled to view it.

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itSMFsa closing down details

The itSMFsa will cease as a company on the 31st December 2017.

It is sad that we have had to close down, but the process is nearly complete. There has been insufficient interest for it to be worth-while maintaining it as an organisation.

The board would like to thank all the hundreds of volunteers, through the years, who have made such great contributions to the itSMFsa Logo. It has been a vibrant organisation, with many interesting events, the chance to meet interesting people, and at the conferences, the chance to learn of industry trends, speak to peers, and have fun.

The auditors are finalizing the books and the official close date will be the 31st December 2017. The itSMFsa web-site will be maintained as a mainly static site, with updates from the itSMF International and itSMF events. The blog will be open to members who wish to use it.

The name, itSMFsa, will be reserved as well, so that, if desired, it can be re-activated in the future.

The funds that remain will be donated to the itSMF International.

If you have been a member of the itSMFsa, and wish to continue to be a member of the itSMF, you can join the itSMF International’s global programme ( here: itSMF International Membership ), or you can become a member of any chapter that suits you.

The itSMFsa will, after that, be an informal community. If you wish to have an event under the banner of the itSMF, please let me know the details, and I can put it up on the site. Write to This email address is being protected from spambots. You need JavaScript enabled to view it.

Read more...

itSMFsa closing down details

  • Published in News

The itSMFsa will cease as a company on the 31st December 2017.

It is sad that we have had to close down, but the process is nearly complete. There has been insufficient interest for it to be worth-while maintaining it as an organisation.

The board would like to thank all the hundreds of volunteers, through the years, who have made such great contributions to the itSMFsa Logo. It has been a vibrant organisation, with many interesting events, the chance to meet interesting people, and at the conferences, the chance to learn of industry trends, speak to peers, and have fun.

The auditors are finalizing the books and the official close date will be the 31st December 2017. The itSMFsa web-site will be maintained as a mainly static site, with updates from the itSMF International and itSMF events. The blog will be open to members who wish to use it.

The name, itSMFsa, will be reserved as well, so that, if desired, it can be re-activated in the future.

The funds that remain will be donated to the itSMF International.

If you have been a member of the itSMFsa, and wish to continue to be a member of the itSMF, you can join the itSMF International’s global programme ( here: itSMF International Membership ), or you can become a member of any chapter that suits you.

The itSMFsa will, after that, be an informal community. If you wish to have an event under the banner of the itSMF, please let me know the details, and I can put it up on the site. Write to This email address is being protected from spambots. You need JavaScript enabled to view it.

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Johann Botha's excellent talk on DevOps, Agile and Lean using ITIL® and COBIT

An Excellent Presentation - itSMFsa thanks Johann Botha and Engen


There was a large turnout for a cold evening in Cape Town. Since Engen had, very kindly, agreed to provide the premises, there were many Engen employees at the event - more than from anywhere else.

This helped direct the flow of events, so a lot more practical detail was covered than might otherwise be the case. Johann Botha's excellent and entertaining presentation was very well received and there were many questions, with an enthusiastic discussion afterwards. 

This really is an important and topical subject. Johann's message was clear and well presented, but it was not all comforting. There is a lot of work to be done to adopt the ideas he presented. Mostly the most difficult sort of work - organisation and people change work.

I, myself, enjoyed the event very much, and was able to capture some of the thoughts in twitter. These give a flavour of the talk:

Johan Botha - when you see a triangle you know it won't work. Always a compromise #DevOps @itSMFSA

Johann Botha rolling a barrel up a hill, you need a wedge, or you get flattened. Baselines are wedges @itSMFSA #Agile #DevOps

Automate - but there are some decisions you don't want a machine to make - Johann Botha @itSMFSA #DevOps

Banks & Internet companies are all very active with #DevOps @itSMFSA Johann Botha

In #ITIL Development is called Release & Deployment - #ITIL likes the use of models. @itSMFSA Johann Botha #DevOos

Experience is built into models. That is why try work so well @itSMFSA #surgery #DevOps #ITIL Johann Botha

High risk changes are like that the first time, when well understood and well defined, they become low risk. #ITIL @itSMFSA #DevOps

Where can you learn about #DevOps? In the #ITIL books… Johann Botha @itSMFSA

Johann Botha: DevOps = #ITIL Change -> Release -> Configuration + Consistence + Flow #DevOps @itSMFSA

 

 Johann Botha #DevOps is KaiZen - Continuous Improvement #ITIL @itSMFsa 改善

Johann Botha - @DevOps is not for Cowboys #ITIL @itSMFSA - what get measured gets done - Drucker

Performance must be measured differently @itSMFSA #ITIL #DecOps Johann Botha

Johann Botha's new venture #kaizen #ITIL @itSMFSA #DevOps 

 

 


 

For those interested in more, Johann's presentation is here: 

 

Johann Botha's Presentation as a .pdf

 

Engen kindly sponsored the event by providing their premises

 

 

 

 

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Wikipedia project

Appeal for help

 
It's not a good time to start, I know, but the new year is, and it's not far away. I also shouldn't be thinking of new projects when my plate is already too full.
 
Still, I think this needs to be done. If anybody is interesting in helping me, so it's a team effort, I think it would be done as a much better job, and it'd be less work for everybody.
 

What's the problem?

 
Wikipedia. Well, there's nothing wrong with wikipedia itself, but the articles on wikipedia that cover the sort of things we discuss here are a mess. I think this is a pity.
 
I'd like to put together a team, to start work tidying up all the relevant articles on wikipedia.
 
The aim is not to abuse any copyrighted information, nor to replace, or compete with, any published guidance.
 
It would be good, though, to be able to include information from other initiatives, such as IT4IT and the ASM to the mix - as well as having good articles on recent areas of interest, such as SIAM.
 

How would we do it?

Once we have a team, we'd, together, agree priorities. We'd then produce a short-term, medium-term, and long-term plan of what needs to be done.

The short-term aim would be to remove out-of-date material, improve current citations, and provide some coherent linkage through categories.

The medium term aim would be to have a good set of articles that would help introduce somebody to the field, but, also, be a reliable source of information for a practitioner to look up details.

Caution

This is not an advertising initiative. Wikipedia is not there as an advertising medium. It's there to inform. So articles need to be objective, and independent, as far as possible.

Are you interested in helping?

If so, wonderful! Even if you haven't much time, just a few minutes a day, of well-directed work, can make a bit difference.

 

Please contact me at: This email address is being protected from spambots. You need JavaScript enabled to view it.

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SMEXA '15 Speakers & Presentations

  • Published in News

Being the largest IT Service Management Exhibition in Africa, SMEXA15 assumes a different format this year, being a compact, one-day event. SMEXA15 promises an exciting line-up of Service Governance presentations.
 
The Conference and Expo is brought to you with the support of EY and the following sponsors:
 
Platinum Sponsor: HP
Gold Sponsors: APMG
Silver Sponsors: Marval Africa and Thinking Dimensions

SMEXA '15 Speakers & Presentations

8:30-8:45

Welcoming address (Pieter Roos - itSMFsa chair)

8:45-9:30

1.   The impact of digital on service governance (Manti Grobler – EY)

 

Business is becoming increasingly digital, responding to the capibilities of smart machines, the Internet of Things, big data, cloud computing and social media.  

At the same time, organisations are embracing the digital workplace with flexibility around how employees work.  IT organisations are required to rethink the way they have operated for some time in order to exploit the opportunities and respond to the challenges of the new world we are facing.

9:35-10:20

2.   The new style of IT and how it shapes business (Kevin Leslie – HP) | The #BigData Service Desk.   Speakers – (Kevin Leslie HP and Charl Joubert University of Pretoria)

 

Kevin Leslie brings a unique perspective to the ITSM business .  It  should be seen as a  business  not an academic exercise.  Up to 2008 Kevin had leadership roles in HR, ERP, CRM, Marketing Automation,  PPM and eBusiness platform vendors such as Oracle , SAP, Aprimo and Mercury.  Since 2008 Kevin has had various  EMEA leadership roles at HP Software that has always included ITSM.  He has worked with the largest customers such as Russian Railways (1 million employees) to SMB customers with 5 user help desks.   He has consistently brought a business focus to ITSM, allied to a customer dedication, and a passion for innovation.

 

The #BigData Service Desk is delivering business metrics unheard of with legacy service desk tools .   

Charl Joubert has been at the forefront of applying innovation at the University of Pretoria.  

This session will share: 

·        The OOTB use cases that have transformed both on-premise and Cloud based service desks.

·        The  business impact

·        The best practice  adoption

10:25-11:10

3.   Professional services – are we professional enough? (Nigel Mercer – APMG)

 

In a world where professional service providers are increasingly required to assist their clients in navigating the changing technology landscape, skills need to keep up if we are going to meet such demands.  

Relying on qualifications that were relevant a few years ago to keep us going, is not longer good enough.

11:15-11:45

Morning tea

11:50-12:35

4.   Introduction to service governance (Peter Brooks – itSMFsa board member)

 

Peter recently published his latest book, titled 'Adopting Service Governance'.  

Peter will demystify the term and introduce practical suggestions on how service governance practices could best be established

12:40-13:00

5.   Roles, responsibilities and competencies for major incident management (Adriaan du Plessis – Thinking Dimensions)

 

Successful major incident management can often be described as chaos countered by wisdom.  

Organisations that fail to prepare for major incidents could end up having to deal with uncontrolled chaos.  

You will realise the value of preparation when next your roles, responsibilities and competencies are tested and stand up to the challenge.

13:00-14:00

Lunch

14:00-14:20

6.  The cost of poor service governance (Marina le Roux - Pink Elephant)

 

Failing to invest in service governance could result in some unforeseen negative business impact.  

This session focuses on the challenges, tools and techniques to proactively establish and maintain effective service governance practices.

14:25-14:45

7.   Integration is key in Service Governance (Ed Carbutt - Marval)

 

Will the efforts to succeed in Service Governance result in the same challenges as those experienced over the years with many ITIL adoptions and COBIT implementations?  

This session focuses on the importance of integrating people, processes and technology, and how these contribute to increased business value and effective governance.

14:45-15:15

8.   Too much or too little (Johann Botha – Get-IT-Right)

 

As valuable as service governance might be, undue bureaucracy stifles service delivery and raises costs.  

Finding the balance between regulatory compliance and sound governance on the one hand, and the cost of governance, is becoming a fine art.

15:15-15:45

After noon tea

15:45-16:45

Panel discussion - chaired by Peter Brooks

16:50-17:00

Closing address - Peter Brooks

17:00-18:30

Drinks and post-conference networking

DATE: 23 September 2015

VENUE: EY, 102 Rivonia Road, situated conveniently across the Gauteng station
RSVPClick here to register

 

Directions to SMEXA'15

 

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