I was interested to see the most recent ITIL exam statistics (thank you Plexent!), and thought that other people might find this graph interesting - particularly with the changes likely in the future. It shows the changes in the number of candidates for ITIL exams and the pass rates compared to last year. Overall ITIL is becoming much more popular 15% more candidates world wide. Encouragingly the pass rate for exams has also gone up by 1.5%. While Asia, Europe and Oceania have had the same pass rates, Africa, and the two Americas have improved their scores by just over 1% - improved teaching as a result of more experience, I'd hope. Africa has done particularly well, with the number of candidates going up by 23.5% - an extra 139 candidates a month! I wonder where all these new candidates are. The strange anomaly, to my eyes anyway, is Central America and the West Indies. That's the only region where the number of candidates has gone down - by 2.2%. But it's also the region where exam pass rates have improved by an amazing 7.5%! It's possible that some less successful teachers have moved on to other things as it used to be the lowest scoring region, but now has overtaken Africa. It does have the smallest number of candidates, 222 a month, so this might just be size related. [I do this sort of thing because somebody has to read this sort of report sometimes and I'm interested in trends - I think this report would be a lot more interesting if it showed short and long-term trends]
This is from the intermediate statistics. All world-wide. MALC remains, of course, the most difficult, with the general pass rate improving by 0.6 percent. I think the change in take-up and apparent difficulty of the exams are the interesting trends. As you'll see from the table: Relatively, PPO has had a much higher pass rate than before, with CSI & ST also improving. Meanwhile, SOA and OSA haven't been doing so well, with SD candidates doing much less well. More people have been taking all the exams, which is, again, good news for the popularity of ITIL. The greatest increase in popularity has been with SS, followed by SD & SO - so the lifecycle courses have been becoming more popular than the capability ones. It's interesting that MALC comes in just below SO - it has had 28.9% more candidates per month than last year, the average increase in popularity has been 26.7%, so MALC is catching on as a popular exam, from quite a low base. It looks as if we can expect a lot more 'ITIL Experts' to be getting their qualifications over the next year or so if this trend continues. OSA, RCV & PPO have increased in popularity the least. PPO is probably the most curious outlier. It's being taught better, since the pass rate has improved, but it's not becoming as popular as you might expect from the improved teaching. This probably reflect it's being the most technical of the courses, appealing to more analytical types who are not, it seems, a growing population, at least not in the service management community - this might be bad news for the future as it might suggest that the general improvement in service management isn't being reflected in such economically vital areas as capacity management. The poor performance of SD candidates reinforces this as something that the industry might need to worry about.
- University of Natal, Pietermaritzburg, BSc. 1979
- Major Subjects; Maths & Physics
- ITIL V2 Manager’s Certificate in IT Service Management
- ITIL V3 ITIL Expert Certification
- ISO20000 Consultant’s Certificate Management
- Fellow in Service Management (FSM)® (prISM)
- Certified ISEB instructor for ITIL Foundations + Service Manager courses
- FISM - Fellow of the Institute of IT Service Management
- Marketing and Business Development Director itSMF International
- Marketing Director itSMF South Africa
- Member of itSMF South Africa Western Cape
- Policy Consulting - start up organisation
- Service Governance
- Business Analysis
- OpenView Network and System Management; design and implementation.
- Secure web implementation.
- HP Service Desk implementation.
- Application, System, and Network Consolidation.
- Business Disaster Recovery process consulting, implementation and testing.
- ITIL process management (practical consulting delivery):
|Service Portfolio||Service Strategy||Service Desk|
Specialties and interests
|ASM||Adaptive Service Model|
|Service Governance||Business Analysis|
|KPI||Metric Design and Implementation|
|I have never been further|
|north||Helsinki 60°10′15″N 024°56′15″E|
|south||Dunedin 45°52′S 170°30′E|
|west||Sausalito Coordinates: 37°51′33″N 122°29′07″W ]|
|east||Rotorua 38°08′16″S 176°15′05″E|
|... and higher than 3.050 m|
|... and faster than 320 kph (on the ground)|
Adopting Service Governance
|ISBN: 978-0113314652||ISBN: 978-0113313914|
|Webinar: Adopting Service Governance: Governing portfolio value for sound corporate citizenship||Review in International Best Practice|
|Issues in corporate governance and service governance as a solution|
|AXELOS interview with Peter Brooks|
|Service Governance in the Cloud|
|Adopting Service Governance - Governing portfolio value for sound corporate citizenship - AXELOS 2015 ISBN: 978-0113314652|
|Collaborative Consulting – TSO 2013 ISBN: 978-0113313914|
|Review - Ivor Macfarlane|
|An Integrated Requirements Process - Governing Cost & Risk in Business Analysis - itSMFsa 2013 ISBN: 978-1490489162|
|Review - David Lowe|
|Review - Karen Ferris|
|Metrics for Service Management: Designing for ITIL – VHP 2012 ISBN-13: 978-9087536480|
Metrics for IT Service Management – VHP 2006 ISBN-13: 978-9077212691
Definition of Service Governance
Service Governance describes the means of achieving effective corporate and portfolio governance, within the ‘comply or explain’ framework, by designing the service portfolio as the overarching management system that monitors & controls corporate financial performance & value delivery.
From '''Adopting Service Governance''' http://service-governance.org/index.php?title=Category:Best_Practice Service Governance - Best Practice