I've just spent two days attending the itSMF Canada annual conference in Toronto. I enjoyed visiting Toronto, and Canada, for the first time, and the weather has been excellent.
The Conference has also been excellent. The organisation started many months ago and it certainly has paid off. There have been about 200 people attending the conference - interestingly, a fairly large majority from other countries - a delegation from the Netherlands, people from chapters in Ireland, the UK, the USA, Turkey, and, of course, me, from South Africa. The discussion between sessions have, as usual, been extremely useful.
Some excellent speakers have been engaged, I've tweeted during the sessions, so details can be found of specific presentations on twitter under #itsmf2013 or my account @fustbariclation.
Actually the twitter hashtag is an interesting question. There wasn't one in the conference documentation and we only got one on the first day, mid-morning, when somebody on twitter asked the itSMF Canada tweeter for one - I think that conferences, in future, would be wise to advertise their twitter hashtag a few weeks before the conference - it's a really good way to get to know who is going and to pick up last minute recommendations or issues.
The streams were extremely well organised - not just the topics, BYOD, Cloud and Social Media were the three streams and they are hot topics that generated very interesting presentations and discussions. The order of speakers within the streams was also very cleverly arranged, so that each speaker followed the previous one logically, often following on the ideas that the previous speaker had highlighted as important. This gave an impressive continuity to the day.
It was good to have many influential members of the itSMF community there. Sharon Taylor gave an interesting talk on how to influence your customers - helping them to 'become the customers you want them to be'. There was a very entertaining session on the experience of developing and marketing a game called 'Things' - I was lucky enough to get a free copy of the game and I'll look forward to playing it with friends at home.
One of the later talks was by John Deland, a director of itSMF International on the future of priSM. It's clear that he's engaged very effectively with the team, reorganising it and making it more efficient and effective. There are good plans to make the programme more coslty effective, both by modifying the cost model and by improving the value delivered. I've got great hopes that this will resurrect priSM.
It was good to meet up with the team from the Netherlands and see how far their social media solution 'Coconut' has developed over the past few years. I'm going to be putting together a video with Jose Stijntjes in Amsterdam to make the power of the solution visible to non-Dutch speakers. I think it might be a good solution to priSM reducing its administrative costs - John Deland is interested in the idea. It may also be a valuable hub for other chapters.
It was good to chat to so many people, some, like Lindsay Parker, director of itSMF Canada, who was involved in so much of the preparation behind the successful conference - a great team altogether. I had tremendous help from Maureen Llewellyn, and Tina Hutchinson in particular.
It was very satisfying to see the huge enthusiasm and interest for the Integrated Requirements Process. I'm hoping that there will be some follow-up - we're meaning to have a google+ hangout to discuss the book in a couple of weeks. Anybody interested in joining the discussion can connect with the google+ circle here:
The conference is just wrapping up now, and I'll be on my way to Amsterdam.
- University of Natal, Pietermaritzburg, BSc. 1979
- Major Subjects; Maths & Physics
- ITIL V2 Manager’s Certificate in IT Service Management
- ITIL V3 ITIL Expert Certification
- ISO20000 Consultant’s Certificate Management
- Fellow in Service Management (FSM)® (prISM)
- Certified ISEB instructor for ITIL Foundations + Service Manager courses
- FISM - Fellow of the Institute of IT Service Management
- Marketing and Business Development Director itSMF International
- Marketing Director itSMF South Africa
- Member of itSMF South Africa Western Cape
- Policy Consulting - start up organisation
- Service Governance
- Business Analysis
- OpenView Network and System Management; design and implementation.
- Secure web implementation.
- HP Service Desk implementation.
- Application, System, and Network Consolidation.
- Business Disaster Recovery process consulting, implementation and testing.
- ITIL process management (practical consulting delivery):
|Service Portfolio||Service Strategy||Service Desk|
Specialties and interests
|ASM||Adaptive Service Model|
|Service Governance||Business Analysis|
|KPI||Metric Design and Implementation|
|I have never been further|
|north||Helsinki 60°10′15″N 024°56′15″E|
|south||Dunedin 45°52′S 170°30′E|
|west||Sausalito Coordinates: 37°51′33″N 122°29′07″W ]|
|east||Rotorua 38°08′16″S 176°15′05″E|
|... and higher than 3.050 m|
|... and faster than 320 kph (on the ground)|
Adopting Service Governance
|ISBN: 978-0113314652||ISBN: 978-0113313914|
|Webinar: Adopting Service Governance: Governing portfolio value for sound corporate citizenship||Review in International Best Practice|
|Issues in corporate governance and service governance as a solution|
|AXELOS interview with Peter Brooks|
|Service Governance in the Cloud|
|Adopting Service Governance - Governing portfolio value for sound corporate citizenship - AXELOS 2015 ISBN: 978-0113314652|
|Collaborative Consulting – TSO 2013 ISBN: 978-0113313914|
|Review - Ivor Macfarlane|
|An Integrated Requirements Process - Governing Cost & Risk in Business Analysis - itSMFsa 2013 ISBN: 978-1490489162|
|Review - David Lowe|
|Review - Karen Ferris|
|Metrics for Service Management: Designing for ITIL – VHP 2012 ISBN-13: 978-9087536480|
Metrics for IT Service Management – VHP 2006 ISBN-13: 978-9077212691
Definition of Service Governance
Service Governance describes the means of achieving effective corporate and portfolio governance, within the ‘comply or explain’ framework, by designing the service portfolio as the overarching management system that monitors & controls corporate financial performance & value delivery.
From '''Adopting Service Governance''' http://service-governance.org/index.php?title=Category:Best_Practice Service Governance - Best Practice