Peter Brooks

Education

• University of Natal, Pietermaritzburg, BSc. 1979
• Major Subjects; Maths & Physics

Industry Qualifications

• ITIL V2 Manager’s Certificate in IT Service Management
• ITIL V3 ITIL Expert Certification
• ISO20000 Consultant’s Certificate Management
• Fellow in Service Management (FSM)® (prISM)

 

• Certified ISEB instructor for ITIL Foundations + Service Manager courses

• FISM - Fellow of the Institute of IT Service Management

• Marketing and Business Development Director itSMF International
• Marketing Director itSMF South Africa
• Member of itSMF South Africa Western Cape

Consulting Delivery

• Governance
• Policy Consulting - start up organisation
• Service Governance
• Business Analysis
• OpenView Network and System Management; design and implementation.
• Secure web implementation.
• HP Service Desk implementation.
• Application, System, and Network Consolidation.
• Business Disaster Recovery process consulting, implementation and testing.
• ITIL process management (practical consulting delivery):

Service Portfolio	Service Strategy	Service Desk
Incident	Problem	Configuration
Change	Release	Capacity
Financial	Availability	Service level

Specialties and interests

Specialties
ASM	Adaptive Service Model
Service Governance	Business Analysis
CSF	Capacity
Consulting	Demand
FISM	ITSM
Governance	HP OpenView
ISO20000	ITIL
KPI	Metric Design and Implementation
Metrics	Open Source
Policy	Requirements
SANS15000	Security
Service Desk	Teaching
Training	Service Management

Interests
Dialetheism	:Service governance
Physics	:Philosophy
Psychiatry	:Maths
Ontology

Travel

I have never been further
	north		Helsinki 60°10′15″N 024°56′15″E
	south		Dunedin 45°52′S 170°30′E
	west		Sausalito Coordinates: 37°51′33″N 122°29′07″W ]
	east		Rotorua 38°08′16″S 176°15′05″E
... and higher than 3.050 m
... and faster than 320 kph (on the ground)

 

 

Publications 

Adopting Service Governance	Collaborative Consulting
ISBN: 978-0113314652	ISBN: 978-0113313914
Webinar: Adopting Service Governance: Governing portfolio value for sound corporate citizenship	Review in International Best Practice
Issues in corporate governance and service governance as a solution
AXELOS interview with Peter Brooks
Service Governance in the Cloud

 

Publications

 

Adopting Service Governance - Governing portfolio value for sound corporate citizenship - AXELOS 2015 ISBN: 978-0113314652

Collaborative Consulting – TSO 2013 ISBN: 978-0113313914
	Review - Ivor Macfarlane

An Integrated Requirements Process - Governing Cost & Risk in Business Analysis - itSMFsa 2013 ISBN: 978-1490489162
	Review - David Lowe
	Review - Karen Ferris

Metrics for Service Management: Designing for ITIL – VHP 2012 ISBN-13: 978-9087536480

Metrics for IT Service Management – VHP 2006 ISBN-13: 978-9077212691

 

 

 

 

 

 

 

 

 

 

Definition of Service Governance

Service Governance describes the means of achieving effective corporate and portfolio governance, within the ‘comply or explain’ framework, by designing the service portfolio as the overarching management system that monitors & controls corporate financial performance & value delivery.

From '''Adopting Service Governance''' http://service-governance.org/index.php?title=Category:Best_Practice Service Governance - Best Practice

Website: za.linkedin.com/in/peterhmbrooks/