How are businesses going to survive the recession? What can IT do to deliver business value, at reduced cost and risk?
It's now less than three weeks to the SMEXA conference. Preparations are well underway and it promises to be an exciting and valuable event. The conference theme 'IT Risk, Governance & Service Management does it actually matter?' poses a challenging question.
We are in the grips of a recession that is being seen as deeper and more serious than the Great Depression of the 1930s. Some recent figures showed that, by this stage of the recession, in fact much earlier, by about 1935, strong recovery was underway. Now, in the UK, there is talk not just of double-dip recession, we've had that, but of triple-dip recession. The UK economy is now smaller than it was in 2006 – six years ago!
How is this gloomy picture, that we’re all tired of hearing, relevant to SMEXA? Well, now there is only one reason for any business to invest in IT, in governance, in service management, and that is for it to deliver value and reduce risk – and enable it to survive the rest of this recession, even if it is still going to be here in 2014 or, even, as some say, 2016.
This conference is concentrating on just that question. The following questions will be addressed by the speakers to help provide arguments for investment in these areas – based on the only argument possible, an increase of the delivery of value, at reduced cost and risk:
• Can the value of IT services be measured and if so how do successful companies do that?
• Can the value of (IT or business) service management be measured and if so how do we qualify these benefits and what evidence are there to substantiate these claims?
• What are the benefits of good governance – yes we know there are some fiduciary and legal requirements – but should we worry about best practices beyond that?
• What are the benefits of risk management initiatives (including information security management) – does it add value or is it just like buying insurance?
• What are the risks to the business if we ignore guidance from best practice – the risk of doing too little too late?
• Does best practice help with consolidation and mergers and acquisitions – is there tangible evidence that it does?
• What are the non-financial benefits of the above (think of balance scorecards)
• What measurements are used and should be used to justify investments in best practice implementation projects?
• What tangible value does IT best practice like Service Management, Governance, Risk and Compliance deliver to business?