An Excellent Presentation - itSMFsa thanks Johann Botha and Engen
There was a large turnout for a cold evening in Cape Town. Since Engen had, very kindly, agreed to provide the premises, there were many Engen employees at the event - more than from anywhere else.
This helped direct the flow of events, so a lot more practical detail was covered than might otherwise be the case. Johann Botha's excellent and entertaining presentation was very well received and there were many questions, with an enthusiastic discussion afterwards.
This really is an important and topical subject. Johann's message was clear and well presented, but it was not all comforting. There is a lot of work to be done to adopt the ideas he presented. Mostly the most difficult sort of work - organisation and people change work.
I, myself, enjoyed the event very much, and was able to capture some of the thoughts in twitter. These give a flavour of the talk:
Johan Botha - when you see a triangle you know it won't work. Always a compromise #DevOps @itSMFSA
Johann Botha rolling a barrel up a hill, you need a wedge, or you get flattened. Baselines are wedges @itSMFSA #Agile #DevOps
Automate - but there are some decisions you don't want a machine to make - Johann Botha @itSMFSA #DevOps
Banks & Internet companies are all very active with #DevOps @itSMFSA Johann Botha
In #ITIL Development is called Release & Deployment - #ITIL likes the use of models. @itSMFSA Johann Botha #DevOos
Experience is built into models. That is why try work so well @itSMFSA #surgery #DevOps #ITIL Johann Botha
High risk changes are like that the first time, when well understood and well defined, they become low risk. #ITIL @itSMFSA #DevOps
Where can you learn about #DevOps? In the #ITIL books… Johann Botha @itSMFSA
Johann Botha: DevOps = #ITIL Change -> Release -> Configuration + Consistence + Flow #DevOps @itSMFSA
Johann Botha #DevOps is KaiZen - Continuous Improvement #ITIL @itSMFsa 改善
Johann Botha - @DevOps is not for Cowboys #ITIL @itSMFSA - what get measured gets done - Drucker
Performance must be measured differently @itSMFSA #ITIL #DecOps Johann Botha
Johann Botha's new venture #kaizen #ITIL @itSMFSA #DevOps
For those interested in more, Johann's presentation is here:
- University of Natal, Pietermaritzburg, BSc. 1979
- Major Subjects; Maths & Physics
- ITIL V2 Manager’s Certificate in IT Service Management
- ITIL V3 ITIL Expert Certification
- ISO20000 Consultant’s Certificate Management
- Fellow in Service Management (FSM)® (prISM)
- Certified ISEB instructor for ITIL Foundations + Service Manager courses
- FISM - Fellow of the Institute of IT Service Management
- Marketing and Business Development Director itSMF International
- Marketing Director itSMF South Africa
- Member of itSMF South Africa Western Cape
- Policy Consulting - start up organisation
- Service Governance
- Business Analysis
- OpenView Network and System Management; design and implementation.
- Secure web implementation.
- HP Service Desk implementation.
- Application, System, and Network Consolidation.
- Business Disaster Recovery process consulting, implementation and testing.
- ITIL process management (practical consulting delivery):
|Service Portfolio||Service Strategy||Service Desk|
Specialties and interests
|ASM||Adaptive Service Model|
|Service Governance||Business Analysis|
|KPI||Metric Design and Implementation|
|I have never been further|
|north||Helsinki 60°10′15″N 024°56′15″E|
|south||Dunedin 45°52′S 170°30′E|
|west||Sausalito Coordinates: 37°51′33″N 122°29′07″W ]|
|east||Rotorua 38°08′16″S 176°15′05″E|
|... and higher than 3.050 m|
|... and faster than 320 kph (on the ground)|
Adopting Service Governance
|ISBN: 978-0113314652||ISBN: 978-0113313914|
|Webinar: Adopting Service Governance: Governing portfolio value for sound corporate citizenship||Review in International Best Practice|
|Issues in corporate governance and service governance as a solution|
|AXELOS interview with Peter Brooks|
|Service Governance in the Cloud|
|Adopting Service Governance - Governing portfolio value for sound corporate citizenship - AXELOS 2015 ISBN: 978-0113314652|
|Collaborative Consulting – TSO 2013 ISBN: 978-0113313914|
|Review - Ivor Macfarlane|
|An Integrated Requirements Process - Governing Cost & Risk in Business Analysis - itSMFsa 2013 ISBN: 978-1490489162|
|Review - David Lowe|
|Review - Karen Ferris|
|Metrics for Service Management: Designing for ITIL – VHP 2012 ISBN-13: 978-9087536480|
Metrics for IT Service Management – VHP 2006 ISBN-13: 978-9077212691
Definition of Service Governance
Service Governance describes the means of achieving effective corporate and portfolio governance, within the ‘comply or explain’ framework, by designing the service portfolio as the overarching management system that monitors & controls corporate financial performance & value delivery.
From '''Adopting Service Governance''' http://service-governance.org/index.php?title=Category:Best_Practice Service Governance - Best Practice