Centaur Mosaic
Fragment of a pebble mosaic floor depicting Centaurs and animals, from Ancient Sikyon, 4th century BC, Archaeological Museum of Sikyon, Greece -- From Wikimedia Commons, the free media repository
Centaurs: Organisational Change Management & horse riding.
- Written by Peter Brooks
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Centaurs: Organisational Change Management & horse riding.
Part of the problem with organisational change is perception. People see it as something you do, like driving a car, or riding a bicycle. It isn't, though, like that, it's more like riding a horse.
If the horse wants to make a dash for home, or throw you into the ditch, that's what it'll do.
You have to help the horse see things your way, and agree to go where you want it to go, and you have to be aware that horses get tired, and need feeding, because, if you don't feed them, rest them, and give them time to play, they become sullen, resentful, uncooperative and, eventually, die.
It's also best not to walk behind a horse - with organisations it isn't alway obvious where the behind is. [though you might guess]
If you wish to be good at organisational change, you need the equivalent of riding lessons - and, if you've learned to ride a horse, you'll know that riding lessons involve lots, and lots of practice.
You also learn that you can't ride a horse on autopilot. You have to be one the horse and aware of it's every twitch and mood. You have to be fully engaged with the horse - with top riders, the horse and the rider seem to be one creature, with one mind.
Some believe that that is where the myth of the centaur came from - seeing horses ridden so that they looked like one creature, part horse, and part man.
That's the aim. To be like that, when you work to change an organisation.
Peter Brooks
Education
- University of Natal, Pietermaritzburg, BSc. 1979
- Major Subjects; Maths & Physics
Industry Qualifications
- ITIL V2 Manager’s Certificate in IT Service Management
- ITIL V3 ITIL Expert Certification
- ISO20000 Consultant’s Certificate Management
- Fellow in Service Management (FSM)® (prISM)
- Certified ISEB instructor for ITIL Foundations + Service Manager courses
- FISM - Fellow of the Institute of IT Service Management
- Marketing and Business Development Director itSMF International
- Marketing Director itSMF South Africa
- Member of itSMF South Africa Western Cape
Consulting Delivery
- Governance
- Policy Consulting - start up organisation
- Service Governance
- Business Analysis
- OpenView Network and System Management; design and implementation.
- Secure web implementation.
- HP Service Desk implementation.
- Application, System, and Network Consolidation.
- Business Disaster Recovery process consulting, implementation and testing.
- ITIL process management (practical consulting delivery):
| Service Portfolio | Service Strategy | Service Desk |
| Incident | Problem | Configuration |
| Change | Release | Capacity |
| Financial | Availability | Service level |
Specialties and interests
| Specialties | |
|---|---|
| ASM | Adaptive Service Model |
| Service Governance | Business Analysis |
| CSF | Capacity |
| Consulting | Demand |
| FISM | ITSM |
| Governance | HP OpenView |
| ISO20000 | ITIL |
| KPI | Metric Design and Implementation |
| Metrics | Open Source |
| Policy | Requirements |
| SANS15000 | Security |
| Service Desk | Teaching |
| Training | Service Management |
| Interests | |
| Dialetheism | :Service governance |
| Physics | :Philosophy |
| Psychiatry | :Maths |
| Ontology |
Travel
| I have never been further | |||
 |
north |  |
Helsinki 60°10′15″N 024°56′15″E |
| south |  |
Dunedin 45°52′S 170°30′E | |
| west |  |
Sausalito Coordinates: 37°51′33″N 122°29′07″W ] | |
| east |  |
Rotorua 38°08′16″S 176°15′05″E | |
... and higher than  3.050 m |
|||
... and  faster than 320 kph (on the ground) |
|||
Publications
|
Adopting Service Governance |
Collaborative Consulting |
|---|---|
| ISBN: 978-0113314652 | ISBN: 978-0113313914 |
| Webinar: Adopting Service Governance: Governing portfolio value for sound corporate citizenship | Review in International Best Practice |
| Issues in corporate governance and service governance as a solution | |
| AXELOS interview with Peter Brooks | |
| Service Governance in the Cloud |
Publications
 |
| Adopting Service Governance - Governing portfolio value for sound corporate citizenship - AXELOS 2015 ISBN: 978-0113314652 |
 |
| Collaborative Consulting – TSO 2013 ISBN: 978-0113313914 | |
| Review - Ivor Macfarlane | |
 |
| An Integrated Requirements Process - Governing Cost & Risk in Business Analysis - itSMFsa 2013 ISBN: 978-1490489162 | |
| Review - David Lowe | |
| Review - Karen Ferris | |
 |
| Metrics for Service Management: Designing for ITIL – VHP 2012 ISBN-13: 978-9087536480 |
 |
Metrics for IT Service Management – VHP 2006 ISBN-13: 978-9077212691
Definition of Service Governance
Service Governance describes the means of achieving effective corporate and portfolio governance, within the ‘comply or explain’ framework, by designing the service portfolio as the overarching management system that monitors & controls corporate financial performance & value delivery.
From '''Adopting Service Governance''' http://service-governance.org/index.php?title=Category:Best_Practice Service Governance - Best Practice