News of SMEXA '15


Governance under the spotlight at Smexa 2015

The rapidly-changing IT world – with cloud computing, shadow IT, increased mobility and rapid consumerisation – is a major cause of headaches for CIOs and IT service managers as they struggle to prove their relevance.
But the very nature of the changing landscape is making IT service management and – critically – IT governance more important than ever.

Pieter Roos, chairman of the IT Service Management Forum in South Africa (itSMFsa) points out that, while the IT department may be disintermediated from what services are delivered to the business, it still has a responsibility to ensure that they comply with a host of requirements including security, availability and reliability.

These are among the challenges that will be addressed at the upcoming SMEXA 2015 conferences, where the itSMFsa aims to put the importance of IT service governance squarely front and centre of the IT transformation conversation.

“The main focus is always going to be IT service management, but the emphasis has shifted from management to governance,” Roos says. “Most organisations are experiencing the same thing: they have to shift from the responsibility of delivering many IT services; to accountability for the governance of services delivered via a variety of channels.

“Quite often, control over operations is being taken out of IT’s hands – but they are still accountable for how well IT serves the business.”

In line with the new focus on governance and relevance, the SMEXA conference in 2015 will no longer take the form of a single two-day event as it did in the past. Instead, a one-day conference will take place at 102 Rivonia Road on 23 September, followed by an event in Cape Town on 7 October. Two half-day events are scheduled at Dimension Data’s Johannesburg campus in November and Centurion in February next year to ensure that the SMEXA messaging is made available to the widest possible audience in the most convenient format.

The itSMFsa is also forging a closer relationship with ISACA as COBIT principles become more relevant to the IT service management discussion.

Roos hastens to add that the operational side of IT service management and ITIL are still hugely important, but that the new emphasis now includes governance, and the messaging from SMEXA 2015 will reflect this change.

Attendance at SMEXA 2015 is free. Delegates can register here:

Last modified on Tuesday, 22 September 2015 09:47
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Peter Brooks


  • University of Natal, Pietermaritzburg, BSc. 1979
  • Major Subjects; Maths & Physics

Industry Qualifications

  • ITIL V2 Manager’s Certificate in IT Service Management
  • ITIL V3 ITIL Expert Certification
  • ISO20000 Consultant’s Certificate Management
  • Fellow in Service Management (FSM)® (prISM)


  • Certified ISEB instructor for ITIL Foundations + Service Manager courses
  • FISM - Fellow of the Institute of IT Service Management
  • Marketing and Business Development Director itSMF International
  • Marketing Director itSMF South Africa
  • Member of itSMF South Africa Western Cape

Consulting Delivery

  • Governance
  • Policy Consulting - start up organisation
  • Service Governance
  • Business Analysis
  • OpenView Network and System Management; design and implementation.
  • Secure web implementation.
  • HP Service Desk implementation.
  • Application, System, and Network Consolidation.
  • Business Disaster Recovery process consulting, implementation and testing.
  • ITIL process management (practical consulting delivery):
Service Portfolio    Service Strategy    Service Desk
Incident Problem Configuration
Change Release Capacity
Financial Availability Service level

Specialties and interests

ASM Adaptive Service Model
Service Governance Business Analysis
CSF Capacity
Consulting Demand
Governance HP OpenView
KPI Metric Design and Implementation
Metrics Open Source
Policy Requirements
SANS15000 Security
Service Desk Teaching
Training Service Management
Dialetheism :Service governance
Physics :Philosophy
Psychiatry :Maths


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As08-16-2593.jpg north Helsinki Helsinki 60°10′15″N 024°56′15″E
south Dunedin Dunedin 45°52′S 170°30′E
west Sausalito Sausalito Coordinates: 37°51′33″N 122°29′07″W ]
east Rotorua Rotorua 38°08′16″S 176°15′05″E
... and higher than Title=3.050 m3.050 m
... and Title=faster than 320 kphfaster than 320 kph (on the ground)






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Definition of Service Governance

Service Governance describes the means of achieving effective corporate and portfolio governance, within the ‘comply or explain’ framework, by designing the service portfolio as the overarching management system that monitors & controls corporate financial performance & value delivery.

From '''Adopting Service Governance''' Service Governance - Best Practice

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