SMEXA '15

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Event Evaluation

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SMEXA '15 Speakers & Presentations

Being the largest IT Service Management Exhibition in Africa, SMEXA15 assumes a different format this year, being a compact, one-day event. SMEXA15 promises an exciting line-up of Service Governance presentations.
 
The Conference and Expo is brought to you with the support of EY and the following sponsors:
 
Platinum Sponsor: HP
Gold Sponsors: APMG
Silver Sponsors: Marval Africa and Thinking Dimensions

SMEXA '15 Speakers & Presentations

8:30-8:45

Welcoming address (Pieter Roos - itSMFsa chair)

8:45-9:30

1.   The impact of digital on service governance (Manti Grobler – EY)

 

Business is becoming increasingly digital, responding to the capibilities of smart machines, the Internet of Things, big data, cloud computing and social media.  

At the same time, organisations are embracing the digital workplace with flexibility around how employees work.  IT organisations are required to rethink the way they have operated for some time in order to exploit the opportunities and respond to the challenges of the new world we are facing.

9:35-10:20

2.   The new style of IT and how it shapes business (Kevin Leslie – HP) | The #BigData Service Desk.   Speakers – (Kevin Leslie HP and Charl Joubert University of Pretoria)

 

Kevin Leslie brings a unique perspective to the ITSM business .  It  should be seen as a  business  not an academic exercise.  Up to 2008 Kevin had leadership roles in HR, ERP, CRM, Marketing Automation,  PPM and eBusiness platform vendors such as Oracle , SAP, Aprimo and Mercury.  Since 2008 Kevin has had various  EMEA leadership roles at HP Software that has always included ITSM.  He has worked with the largest customers such as Russian Railways (1 million employees) to SMB customers with 5 user help desks.   He has consistently brought a business focus to ITSM, allied to a customer dedication, and a passion for innovation.

The #BigData Service Desk is delivering business metrics unheard of with legacy service desk tools .   

Charl Joubert has been at the forefront of applying innovation at the University of Pretoria.  

This session will share: 

·        The OOTB use cases that have transformed both on-premise and Cloud based service desks.

·        The  business impact

·        The best practice  adoption

10:25-11:10

3.   Professional services – are we professional enough? (Nigel Mercer – APMG)

 

In a world where professional service providers are increasingly required to assist their clients in navigating the changing technology landscape, skills need to keep up if we are going to meet such demands.  

Relying on qualifications that were relevant a few years ago to keep us going, is not longer good enough.

11:15-11:45

Morning tea

11:50-12:35

4.   Introduction to service governance (Peter Brooks – itSMFsa board member)

 

Peter recently published his latest book, titled 'Adopting Service Governance'.  

Peter will demystify the term and introduce practical suggestions on how service governance practices could best be established

12:40-13:00

5.   Roles, responsibilities and competencies for major incident management (Adriaan du Plessis – Thinking Dimensions)

 

Successful major incident management can often be described as chaos countered by wisdom.  

Organisations that fail to prepare for major incidents could end up having to deal with uncontrolled chaos.  

You will realise the value of preparation when next your roles, responsibilities and competencies are tested and stand up to the challenge.

13:00-14:00

Lunch

14:00-14:20

6.  The cost of poor service governance (Marina le Roux - Pink Elephant)

 

Failing to invest in service governance could result in some unforeseen negative business impact.  

This session focuses on the challenges, tools and techniques to proactively establish and maintain effective service governance practices.

14:25-14:45

7.   Integration is key in Service Governance (Ed Carbutt - Marval)

 

Will the efforts to succeed in Service Governance result in the same challenges as those experienced over the years with many ITIL adoptions and COBIT implementations?  

This session focuses on the importance of integrating people, processes and technology, and how these contribute to increased business value and effective governance.

14:45-15:15

8.   Too much or too little (Johann Botha – Get-IT-Right)

 

As valuable as service governance might be, undue bureaucracy stifles service delivery and raises costs.  

Finding the balance between regulatory compliance and sound governance on the one hand, and the cost of governance, is becoming a fine art.

15:15-15:45

After noon tea

15:45-16:45

Panel discussion - chaired by Peter Brooks

16:50-17:00

Closing address - Peter Brooks

17:00-18:30

Drinks and post-conference networking

 

DATE: 23 September 2015

VENUE: EY, 102 Rivonia Road, situated conveniently across the Gauteng station
RSVPClick here to register

 

Directions to SMEXA'15

 

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News of SMEXA '15

http://it-online.co.za/2015/08/19/governance-under-the-spotlight-at-smexa-2015/

 

Governance under the spotlight at Smexa 2015

The rapidly-changing IT world – with cloud computing, shadow IT, increased mobility and rapid consumerisation – is a major cause of headaches for CIOs and IT service managers as they struggle to prove their relevance.
But the very nature of the changing landscape is making IT service management and – critically – IT governance more important than ever.

Pieter Roos, chairman of the IT Service Management Forum in South Africa (itSMFsa) points out that, while the IT department may be disintermediated from what services are delivered to the business, it still has a responsibility to ensure that they comply with a host of requirements including security, availability and reliability.

These are among the challenges that will be addressed at the upcoming SMEXA 2015 conferences, where the itSMFsa aims to put the importance of IT service governance squarely front and centre of the IT transformation conversation.

“The main focus is always going to be IT service management, but the emphasis has shifted from management to governance,” Roos says. “Most organisations are experiencing the same thing: they have to shift from the responsibility of delivering many IT services; to accountability for the governance of services delivered via a variety of channels.

“Quite often, control over operations is being taken out of IT’s hands – but they are still accountable for how well IT serves the business.”

In line with the new focus on governance and relevance, the SMEXA conference in 2015 will no longer take the form of a single two-day event as it did in the past. Instead, a one-day conference will take place at 102 Rivonia Road on 23 September, followed by an event in Cape Town on 7 October. Two half-day events are scheduled at Dimension Data’s Johannesburg campus in November and Centurion in February next year to ensure that the SMEXA messaging is made available to the widest possible audience in the most convenient format.

The itSMFsa is also forging a closer relationship with ISACA as COBIT principles become more relevant to the IT service management discussion.

Roos hastens to add that the operational side of IT service management and ITIL are still hugely important, but that the new emphasis now includes governance, and the messaging from SMEXA 2015 will reflect this change.

Attendance at SMEXA 2015 is free. Delegates can register here: https://www.eventbrite.com/e/smexa15-itsmfsa-conference-2015-tickets-18035419425?aff=ehomecard

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