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SMEXA 14 Speaker Call

We are very excited to announce our SMEXA 14 Speaker call opening.

If you enjoyed SMEXA 2013's "taking the next step" then you are going to be insanely keen on SMEXA 14's "ENABLING CHANGE: what is critical to succeed"

Our 2014 theme is aimed at providing a broad range of conference topics illustrating how Enabling Change is necessary for Organizational survival in the 20th Century and beyond where being Agile is a game changer.

Through the implementation of Best practise frameworks, documented lessons learnt and celebrated successes we move past taking steps towards ITSM excellence and focus now on sustained, effective and efficient business processes, supported by optimized Information Technology.

Gartner’s Top 10 Strategic Technology Trends for 2014 sets the backdrop as to fields in which Enabling Change can position Organizations to capture and retain market share in the ever changing landscape of Information Technology.

Run the gauntlet and articulate how Information Technology Service Management underpins and Enables Change.

For more information, contact This email address is being protected from spambots. You need JavaScript enabled to view it. or give us a call on +27 84 974 6709

*limited speaker slots available



ITIL Joint Venture newsletter

The second newsletter from the new owners of ITIL is here:


If you are interested in the future of ITIL, this is well worth a read. Also, this is the time to make a contribution. If you have any suggestion, you can shape the future by writing to:

twitter: #JVListening @ChrisBarrettski

email: This email address is being protected from spambots. You need JavaScript enabled to view it.  


itSMF UK makes its ServiceTalk magazine available

The spring issue of the itSMF UK magazine ServiceTalk is now available online at www.tinyurl.com/STspring13 (or via the ServiceTalk iPad app).


This issue contains articles on change management, event management, service improvement plans, sustainability, service catalogue and much more. I’m pleased to say that we have guest authors from four chapters this month. If you or your members would be interested in contributing an article, or in advertising in the next issue, please let me know.


Thanks to the itSMF UK for generously sharing this valuable magazine with us.


ITIL sold to UK company

No more waiting – we have the long awaited answer.

Who got the deal – none of the players that was reported to be in the run! A total outsider was chosen by the UK government to be their new partner for managing ITIL, PRINCE2, MoR, etc IP and accreditation schemes.

The Government has set up a joint venture with Capita, the FTSE 100 services company, to develop some of the state’s IT and training programs in a unique deal that could generate £500m for the Treasury over 10 years.

Capital has agreed to pay the Government £10m up-front for a 51pc stake in the new company plus an annual fee for three years of £9.4m a year, which is the Government’s current income from the assets. By developing the IP and marketing it abroad, it is estimated that the returns could soar.

The management, which has not yet been confirmed, and employees will be incentivized by a 5pc profit share. The new company will be launched in January.

So what will happen with current licensed providers agreements with their EI’s? It is reported that the joint venture will not upset the current ecosystem but it is inevitable that there will be changes!

Let’s wait and see – the next few months will tell us what will happen. In the meantime APMG is still the licensor until end of Dec 2013.

Johann Botha is the current chair of the itSMF SA and the CEO of getITright and ITIL, COBIT and ISO20000 Accredited Training Organisation


APM Group - Please Help Important Research

APM Group Logo

Dear Colleague

This survey is part of a research programme into the benefits of combining the use of ITIL® and ISO/IEC 20000. It will take less than 15 minutes to complete.

You are asked for your name, your interests in service management, details of your organization and use of ITIL and ISO/IEC 20000. This information will only be used to help us understand the views of different groups of people and different types of organization.

Your views will remain anonymous. Details about you and your organization will be deleted when the results have been analysed. However, if you are willing to take part in follow-up interviews conducted by an independent third party, please tick the box at the end of the survey and enter your email address. Your email address will not be used for any other purpose.

Thank you for helping us with this important research.

If you wish to ask questions on this survey, please contact me.

Richard Pharro
APM Group
This email address is being protected from spambots. You need JavaScript enabled to view it.

Complete Survey - http://www.surveymonkey.com/s/APMG_bRESEARCH_ENGLISH

ITIL® is a Registered Trade Mark of the Cabinet Office


SMEXA’12 Lifetime achievement awards

SMEXA Awards img 04

The itSMF has a long history of serving the IT Service Management community in South Africa. Stalwarts of the industry who have, over many years, and in many different ways, contributed their time, experience and energy to the good of the community were recognised at the SMEXA awards ceremony.

Congratulations and thanks!

Recognised, for their lifetime achievement, were:

Conn Wood
Derrick Plank
Madeleine Townsend
Maureen van Jaarsveldt
Neil Petford

Also, the top ITSM project award for 2012 was won by Imperial Online and the top ITSM promoter award was won by Liesl Simpson.


SMEXA '12 Winners

SMEXA Awards img 02

SMEXA’12 Winners

One of the important parts of the annual SMEXA get-together is the awards. This year there was an impressive turn-out of students who have done particularly well in their Service Management exams.

There were awards not just for ITIL training, but also the top students, this past year, in Cobit, ISO 20000 and Prince2 training.

As well as the well-deserved recognition at the SMEXA conference, winners will receive one year’s free membership of the itSMF-SA – the first of many years we hope!

Training companies responsible for achieving these outstanding results were Hewlett Packard, Marval, Morvest, Pink Elephant, Radian/ATX and Torque IT.

Winners for being the top ITIL Foundations students were:


ITIL Foundation


ITIL Foundation


ITIL Foundation

Happy Rasila

ITIL Foundation

Terrence Naidoo

ITIL Foundatio

Top students for Cobit Foundation , ISO/IEC 20000 System Manager, ISO/IEC 27002 and ITIL Software Asset Management and Prince 2 Foundation were:

Solomon Bhunu

COBIT Foundation


ISO20000 System Manager

Daniel Cloete


Renier Archer

ITIL Software Asset Management


PRINCE2 Foundation

Kyati Naidoo                   

PRINCE2 Practitioner

More senior students, who achieved top marks in the challenging ITIL Intermediate Exams were:

Jacoline De Beer

Service Operation

Warwick Kingsley

Service Operation

Anthony Ivins

Service Strategy

Maclaud Mafaiti

Service Strategy

Muller Warren 

Service Strategy

Pamela Smith

Service Strategy

Subrata Kumar Das Sarkar 

Service Strategy


Service Design

Theuns Botha

Service Design

Linton Mark Lazarus

Continual Service Improvement

Lineo Keteye

Operational Support and Analysis


Operational Support and Analysis

Vishaan Singh

Release, Control and Validation


Release, Control and Validation


Service Offerings and Agreements

Luchen Moodley

Service Offerings and Agreements

Bryan Williams

Planning Protection and Optimisation

Etienne Shardlow

Planning Protection and Optimisation


Prince2 Practitioner

Special congratulations must go to the top student in the ITIL Capstone course, noted for its particular difficulty:

Dewald De Bruin

Managing Across the Lifecycle (MACL)