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itSMFsa Newsletter






The past year was an exceptionally good year for itSMF in South Africa. We started the year with new Directors bringing fresh ideas and enthusiasm to the table. This resulted in a very successful SMEXA 2013 “taking the next step” with new sponsors on board and over 200 delegates from 80 top companies. We enjoyed wonderful presentations and laughs covering a range of topics related to the conference theme and left feeling inspired and excited with a healthy dose of expectation and anticipation for SMEXA 2014.

itSMFsa has cut its teeth and has entered the ITSM conference market with a resounding “Bang”. The SMEXA team did a lot of hard work and planning, ably lead by Dezi Wallace, a very capable, tireless and tenacious driver…

Pieter Roos and his helpers put together 6 Johannesburg events and one in Cape Town. We again thank the companies who sponsored the presentations and events, they did themselves proud. Topics varied from an ISO20000 certification journey by Telkom Business through Kepner-Tregoe at Dimension Data. The feedback was marvellous, highlighting the enormous value gained by the large number of attendees. A special shout out to Pieter and the teams involved.

2013 revolutionised our Back-Office management and support, from where the day to day running of itSMFsa, improving the website, communications to our members, co-ordinating activities and book sales are all managed.

Thank you largely to David and Peter and Caroline in Cape Town for their tireless efforts and dedication. We also introduced a code of conduct for directors, which was accepted and signed by all with non-disclosure agreements signed by 3rdParty providers.



The AGM in November saw the appointment of 3 new directors – Graham Herbert (Foster-Melliar), Petronella Maseleme (Microsoft) and Mayembe Mtonga (Bytes).

2014 Board and Portfolios

The 2014 itSMFsa board portfolios are allocated as follows :

  • Chairman: Johan Botha
  • Vice Chairman and Events: Pieter Roos
  • Finance & Administration: David Anderson – co-opted
  • Social Media and Communications: Peter Brooks
  • Sales & Marketing: Graham Herbert
  • SMEXA 2014: Dezi Wallace
  • Professional Development/priSM: Mayembe Mtonga
  • Professional Development/priSM: Petronella Maseleme



SMEXA 2014

Planning for SMEXA 2014 is well advanced with the theme “Enabling Change: what is critical to succeed?”. Dezi Wallace already has several sponsors lined up and some exciting high profile speakers on the cards, including an international Key Note speaker.

We will again have the dual tracks incorporating the technical side. We have listened to your inputs and have changed where needed, but maintained the winning formula. Dates are set for 30 to 31 July 2014. If you want to sponsor or book a display stand or present at the event, please contact Dezi via the link on the itSMFsa website. More details will become available shortly so please check your e-mail and visit the itSMFsa website –we’ll keep you posted!


Monthly Events

Pieter is again already busy with the events and has lined up a cracker joint event with ISACA, which is being hosted by Morvest, for February. Plans are for a further 7 events in Johannesburg, 3 in Cape Town and one each in Durban and the Eastern Cape.

We urge you to support these events and the offer goes out again if anyone has an interesting topic and wants to present or sponsor an event please contact Pieter via the contacts on the website.


Remember you can earn CDP and CDE points towards your priSM® and ISACA membership for attending events and the conference with itSMFsa.                                                                                           



SMEXA 2014 Awards

We urge members, individuals and companies to start considering your nominations for the annual itSMFsa awards. The industry is rich with deserving individuals, companies and projects out there that are really good candidates for success.

Don’t be part of the last minute rush. The nomination forms and qualifying criteria are on our website.  www.itSMF.org.za

Award Categories

  • Award for Outstanding Contribution to ITSM
  • ITSM Lifetime Achievement awards
  • IT Service Management Project of the Year
  • Service Innovation of the Year
  • Service Management Team of the Year
  • Whitepaper of the Year
  • Trainer of the Year
  • Student of the Year
  • Student of the Year - ISO/IEC 20000
  • Young ITSM person of the year (under 35)
  • ITSM Person of the year (above 35)
  • ITSM Company of the Year


SMEXA 2014 Call for White Papers

Local and Global Industry is buzzing and ground is being broken, now is the time to start thinking about and compiling white papers for the annual International White Paper competition which comes up later in the year.

Rules may differ slightly from last year but broadly your submissions for local adjudication should comply with what’s listed on the website under “white papers – competition”.

Take a look and get busy writing. If you have any white papers you wish to share on the website, please send to Peter Brooks via his contact details on the website and we’ll add them.


A word from the Board

“A big thank you to all involved, our sponsors and our members - overall we were pleased with the results of 2013 activities.

Following the first Board meeting last month, all we can say is look out 2014. It is going to be a bumper year!

Remember our mantra “for the people by the people”–we will really only be as good as you allow us to be and your membership and support is crucial.

We look forward to your continued support and will endeavour to exceed your expectations.”



South Africa

We have reviewed membership options and pricing enabling you to sign up for 2014. Take the next step, enable change and realise the benefits of being a member of itSMFsa.

Following Board changes and the formation of AXELOS, the interactions with AXELOS and the relationships and working agreements with the 63 local chapters worldwide, are currently under review. We, as the SA Chapter, are incredibly proud to have representation on workgroups, providing input and lending our expertise, to the various aspects of the venture.

Please contact us with suggestions as we advocate Continuous Improvement. Your contributions to our News Letter is also welcome!


International News


Axelos is up and running - “AXELOS are a new joint venture company, created by the Cabinet Office on behalf of Her Majesty's Government (HMG) in the United Kingdom and Capita plc. to run the Best Management Practice portfolio, including the ITIL® and PRINCE2® professional standards.

Our goal: to nurture best practice communities, both in the UK and on a truly worldwide scale, establishing an innovative and high quality, continuous learning and development destination that is co-designed by and co-created for those who use it.”

For the latest news from AXELOS, please consult their website at www.axelos.com

Axelos logo


There are some exciting new developments on personal development front via priSM®, which promotes professional recognition of Service Management professionals based on their experience, educational achievements and professional activities.

It uses a defined global scheme to award credentials and Service Management professionals can plan and manage their continuing professional development. Additionally, the credential scheme provides a level of assurance for the Service Management customer and employer, promotes the profession of Service Management, and advances the Service Management Body of Knowledge.

The priSM® vision is to be the acknowledged and definitive authority for recognizing and credentialing Service Management professionals worldwide. For more information, see www.theprisminstitute.org.

prism logo 

priSM® credential holders stand out from the crowd….

Last modified on Friday, 18 September 2015 14:30
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