This survey is part of a research programme into the benefits of combining the use of ITIL® and ISO/IEC 20000. It will take less than 15 minutes to complete.
You are asked for your name, your interests in service management, details of your organization and use of ITIL and ISO/IEC 20000. This information will only be used to help us understand the views of different groups of people and different types of organization.
Your views will remain anonymous. Details about you and your organization will be deleted when the results have been analysed. However, if you are willing to take part in follow-up interviews conducted by an independent third party, please tick the box at the end of the survey and enter your email address. Your email address will not be used for any other purpose.
Thank you for helping us with this important research.
If you wish to ask questions on this survey, please contact me.
Complete Survey - http://www.surveymonkey.com/s/APMG_bRESEARCH_ENGLISH
ITIL® is a Registered Trade Mark of the Cabinet Office