CGI endorsed by ITSMF UK as the first adopter of Professional Service Management Framework
London, United Kingdom, 07 June 2016 -
CGI (TSX: GIB.A) (NYSE: GIB) is the first organisation in the UK to receive endorsement from the ITSMF UK for its ongoing commitment to professionalism in service management. The Professional Service Management Framework (PSMF) is designed to recognise excellence in performance and for organisations to demonstrate their commitment and maturity in approaching ITSM professionalism.
In preparation for the endorsement, ITSMF UK worked closely with CGI to review and assess the current skills and competencies of its members and the programmes in place to support career development. This involves a review against set of maturity criteria, including, management systems, policy and process; top management commitment; leadership accountability and responsibility; controls; evidence of (process) use; and PSMF compatibility. ITSMF UK found CGI met the standards for definition, control, consistency and rigour applied by CGI in performance management.
‘The overall finding is that CGI has a mature and robust system of performance management, established as an integral part of a well-defined organisational management framework’, said the ITSMF UK assessors in their report.
ITSMF UK CEO Barclay Rae commented, “Many congratulations to the management and team at CGI for their commitment and support to service management professionalism. We are delighted that CGI has seen the value in this initiative and look forward to a continued and successful working relationship with CGI to further develop and maintain this process”.
David Fitzpatrick, Senior Vice President of Global Infrastructure Services, CGI in the UK said; “I’m delighted CGI has been recognised as the first organisation to meet the ITSMF Professional Service Management Framework standard. We are committed to developing fulfilling careers for our members and this endorsement is a great way to demonstrate this.”
CGI’s award winning team has also been recognised for both 5-Star Service Desk Certification from the Service Desk Institute (SDI) and Transformation Project of the Year at the DataCenterDynamics EMEA Awards
ITSMF UK is the membership association for IT Service Management professionals. For details of the PSMF please see www.itsmf.co.uk/psmf
Peter Brooks
Education
- University of Natal, Pietermaritzburg, BSc. 1979
- Major Subjects; Maths & Physics
Industry Qualifications
- ITIL V2 Manager’s Certificate in IT Service Management
- ITIL V3 ITIL Expert Certification
- ISO20000 Consultant’s Certificate Management
- Fellow in Service Management (FSM)® (prISM)
- Certified ISEB instructor for ITIL Foundations + Service Manager courses
- FISM - Fellow of the Institute of IT Service Management
- Marketing and Business Development Director itSMF International
- Marketing Director itSMF South Africa
- Member of itSMF South Africa Western Cape
Consulting Delivery
- Governance
- Policy Consulting - start up organisation
- Service Governance
- Business Analysis
- OpenView Network and System Management; design and implementation.
- Secure web implementation.
- HP Service Desk implementation.
- Application, System, and Network Consolidation.
- Business Disaster Recovery process consulting, implementation and testing.
- ITIL process management (practical consulting delivery):
| Service Portfolio | Service Strategy | Service Desk |
| Incident | Problem | Configuration |
| Change | Release | Capacity |
| Financial | Availability | Service level |
Specialties and interests
| Specialties | |
|---|---|
| ASM | Adaptive Service Model |
| Service Governance | Business Analysis |
| CSF | Capacity |
| Consulting | Demand |
| FISM | ITSM |
| Governance | HP OpenView |
| ISO20000 | ITIL |
| KPI | Metric Design and Implementation |
| Metrics | Open Source |
| Policy | Requirements |
| SANS15000 | Security |
| Service Desk | Teaching |
| Training | Service Management |
| Interests | |
| Dialetheism | :Service governance |
| Physics | :Philosophy |
| Psychiatry | :Maths |
| Ontology |
Travel
| I have never been further | |||
 |
north |  |
Helsinki 60°10′15″N 024°56′15″E |
| south |  |
Dunedin 45°52′S 170°30′E | |
| west |  |
Sausalito Coordinates: 37°51′33″N 122°29′07″W ] | |
| east |  |
Rotorua 38°08′16″S 176°15′05″E | |
... and higher than  3.050 m |
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... and  faster than 320 kph (on the ground) |
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Publications
|
Adopting Service Governance |
Collaborative Consulting |
|---|---|
| ISBN: 978-0113314652 | ISBN: 978-0113313914 |
| Webinar: Adopting Service Governance: Governing portfolio value for sound corporate citizenship | Review in International Best Practice |
| Issues in corporate governance and service governance as a solution | |
| AXELOS interview with Peter Brooks | |
| Service Governance in the Cloud |
Publications
 |
| Adopting Service Governance - Governing portfolio value for sound corporate citizenship - AXELOS 2015 ISBN: 978-0113314652 |
 |
| Collaborative Consulting – TSO 2013 ISBN: 978-0113313914 | |
| Review - Ivor Macfarlane | |
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| An Integrated Requirements Process - Governing Cost & Risk in Business Analysis - itSMFsa 2013 ISBN: 978-1490489162 | |
| Review - David Lowe | |
| Review - Karen Ferris | |
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| Metrics for Service Management: Designing for ITIL – VHP 2012 ISBN-13: 978-9087536480 |
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Metrics for IT Service Management – VHP 2006 ISBN-13: 978-9077212691
Definition of Service Governance
Service Governance describes the means of achieving effective corporate and portfolio governance, within the ‘comply or explain’ framework, by designing the service portfolio as the overarching management system that monitors & controls corporate financial performance & value delivery.
From '''Adopting Service Governance''' http://service-governance.org/index.php?title=Category:Best_Practice Service Governance - Best Practice