Joint itSMFsa & ISACA event - Service Governance - 7th October 2015

Sponsors: Sponsors

Location: Santam Auditorium, Bellville, next to Tyger Valley Mall

Date: 7th October 2015

Registration: Sorry - this event has now been postponed to next year - school holidays seems to have been the problem
 

Start

End

Agenda

Who

14h00

14h10

Introduction & Welcome

Sanjay Charavanapavan 

14h10

14h20

ISACA News & Announcements

Arlene Volmink

14h20

14h30

itSMF News & Announcements

Peter Brooks 

14h30

15h00

Introduction to service governance

Peter Brooks

15h05

15h35

The #BigData Service Desk

Marcus Thomo

 

 

The #BigData Service Desk is delivering business metrics unheard of with legacy service desk tools .   This session will share:

 

 

 

• The OOTB use cases that have transformed both on-premise and Cloud based service desks.

 

 

 

• The  business impact

 

 

 

•  The best practice adoption

 

 

 

ITSM in the Hybrid world

Marcus Thomo

 

 

The Cloud is transforming the delivery of ITSM.  How have HP customers been able to take advantage of native Cloud solutions.  And how have they been able to manage the multiple service desks – IT and non-IT on-premise and Cloud?

 

15h35

16h00

Short Break

 

16h05

16h35

Integrating ITIL and COBIT 5 to Optimise IT Process and Service Delivery

Gary Hardy

16h40

17h10

Professional services - are we professional enough?

Nigel Mercer - APMG

17h15

17h45

Roles responsibilities and competencies for major incident management

Adriaan du Plessis - Thinking Dimensions

17h50

18h00

Closing

Sanjay Charavanapavan 

18h00

Onwards

Networking

 

Last modified on Monday, 05 October 2015 09:21
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