SMEXA '15 Speakers & Presentations

Being the largest IT Service Management Exhibition in Africa, SMEXA15 assumes a different format this year, being a compact, one-day event. SMEXA15 promises an exciting line-up of Service Governance presentations.
 
The Conference and Expo is brought to you with the support of EY and the following sponsors:
 
Platinum Sponsor: HP
Gold Sponsors: APMG
Silver Sponsors: Marval Africa and Thinking Dimensions

SMEXA '15 Speakers & Presentations

8:30-8:45

Welcoming address (Pieter Roos - itSMFsa chair)

8:45-9:30

1.   The impact of digital on service governance (Manti Grobler – EY)

 

Business is becoming increasingly digital, responding to the capibilities of smart machines, the Internet of Things, big data, cloud computing and social media.  

At the same time, organisations are embracing the digital workplace with flexibility around how employees work.  IT organisations are required to rethink the way they have operated for some time in order to exploit the opportunities and respond to the challenges of the new world we are facing.

9:35-10:20

2.   The new style of IT and how it shapes business (Kevin Leslie – HP) | The #BigData Service Desk.   Speakers – (Kevin Leslie HP and Charl Joubert University of Pretoria)

 

Kevin Leslie brings a unique perspective to the ITSM business .  It  should be seen as a  business  not an academic exercise.  Up to 2008 Kevin had leadership roles in HR, ERP, CRM, Marketing Automation,  PPM and eBusiness platform vendors such as Oracle , SAP, Aprimo and Mercury.  Since 2008 Kevin has had various  EMEA leadership roles at HP Software that has always included ITSM.  He has worked with the largest customers such as Russian Railways (1 million employees) to SMB customers with 5 user help desks.   He has consistently brought a business focus to ITSM, allied to a customer dedication, and a passion for innovation.

 

The #BigData Service Desk is delivering business metrics unheard of with legacy service desk tools .   

Charl Joubert has been at the forefront of applying innovation at the University of Pretoria.  

This session will share: 

·        The OOTB use cases that have transformed both on-premise and Cloud based service desks.

·        The  business impact

·        The best practice  adoption

10:25-11:10

3.   Professional services – are we professional enough? (Nigel Mercer – APMG)

 

In a world where professional service providers are increasingly required to assist their clients in navigating the changing technology landscape, skills need to keep up if we are going to meet such demands.  

Relying on qualifications that were relevant a few years ago to keep us going, is not longer good enough.

11:15-11:45

Morning tea

11:50-12:35

4.   Introduction to service governance (Peter Brooks – itSMFsa board member)

 

Peter recently published his latest book, titled 'Adopting Service Governance'.  

Peter will demystify the term and introduce practical suggestions on how service governance practices could best be established

12:40-13:00

5.   Roles, responsibilities and competencies for major incident management (Adriaan du Plessis – Thinking Dimensions)

 

Successful major incident management can often be described as chaos countered by wisdom.  

Organisations that fail to prepare for major incidents could end up having to deal with uncontrolled chaos.  

You will realise the value of preparation when next your roles, responsibilities and competencies are tested and stand up to the challenge.

13:00-14:00

Lunch

14:00-14:20

6.  The cost of poor service governance (Marina le Roux - Pink Elephant)

 

Failing to invest in service governance could result in some unforeseen negative business impact.  

This session focuses on the challenges, tools and techniques to proactively establish and maintain effective service governance practices.

14:25-14:45

7.   Integration is key in Service Governance (Ed Carbutt - Marval)

 

Will the efforts to succeed in Service Governance result in the same challenges as those experienced over the years with many ITIL adoptions and COBIT implementations?  

This session focuses on the importance of integrating people, processes and technology, and how these contribute to increased business value and effective governance.

14:45-15:15

8.   Too much or too little (Johann Botha – Get-IT-Right)

 

As valuable as service governance might be, undue bureaucracy stifles service delivery and raises costs.  

Finding the balance between regulatory compliance and sound governance on the one hand, and the cost of governance, is becoming a fine art.

15:15-15:45

After noon tea

15:45-16:45

Panel discussion - chaired by Peter Brooks

16:50-17:00

Closing address - Peter Brooks

17:00-18:30

Drinks and post-conference networking

DATE: 23 September 2015

VENUE: EY, 102 Rivonia Road, situated conveniently across the Gauteng station
RSVPClick here to register

 

Directions to SMEXA'15

 

Last modified on Tuesday, 22 September 2015 10:29
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Peter Brooks

Education

  • University of Natal, Pietermaritzburg, BSc. 1979
  • Major Subjects; Maths & Physics

Industry Qualifications

  • ITIL V2 Manager’s Certificate in IT Service Management
  • ITIL V3 ITIL Expert Certification
  • ISO20000 Consultant’s Certificate Management
  • Fellow in Service Management (FSM)® (prISM)

 

  • Certified ISEB instructor for ITIL Foundations + Service Manager courses
  • FISM - Fellow of the Institute of IT Service Management
  • Marketing and Business Development Director itSMF International
  • Marketing Director itSMF South Africa
  • Member of itSMF South Africa Western Cape

Consulting Delivery

  • Governance
  • Policy Consulting - start up organisation
  • Service Governance
  • Business Analysis
  • OpenView Network and System Management; design and implementation.
  • Secure web implementation.
  • HP Service Desk implementation.
  • Application, System, and Network Consolidation.
  • Business Disaster Recovery process consulting, implementation and testing.
  • ITIL process management (practical consulting delivery):
Service Portfolio    Service Strategy    Service Desk
Incident Problem Configuration
Change Release Capacity
Financial Availability Service level

Specialties and interests

Specialties
ASM Adaptive Service Model
Service Governance Business Analysis
CSF Capacity
Consulting Demand
FISM ITSM
Governance HP OpenView
ISO20000 ITIL
KPI Metric Design and Implementation
Metrics Open Source
Policy Requirements
SANS15000 Security
Service Desk Teaching
Training Service Management
Interests
Dialetheism :Service governance
Physics :Philosophy
Psychiatry :Maths
Ontology

Travel

I have never been further
As08-16-2593.jpg north Helsinki Helsinki 60°10′15″N 024°56′15″E
south Dunedin Dunedin 45°52′S 170°30′E
west Sausalito Sausalito Coordinates: 37°51′33″N 122°29′07″W ]
east Rotorua Rotorua 38°08′16″S 176°15′05″E
... and higher than Title=3.050 m3.050 m
... and Title=faster than 320 kphfaster than 320 kph (on the ground)

 

 

Publications 

 

 

Adopting Service Governance

Collaborative Consulting
ISBN: 978-0113314652 ISBN: 978-0113313914
Webinar: Adopting Service Governance: Governing portfolio value for sound corporate citizenship Review in International Best Practice
Issues in corporate governance and service governance as a solution  
AXELOS interview with Peter Brooks  
Service Governance in the Cloud  

 

Publications

 

Adopting Service Governance.png
Adopting Service Governance - Governing portfolio value for sound corporate citizenship - AXELOS 2015 ISBN: 978-0113314652
Collaborative Consulting.jpg
Collaborative Consulting – TSO 2013 ISBN: 978-0113313914
  Review - Ivor Macfarlane
Integrated Requirements.jpg
An Integrated Requirements Process - Governing Cost & Risk in Business Analysis - itSMFsa 2013 ISBN: 978-1490489162
  Review - David Lowe
  Review - Karen Ferris
Metrics for Service Management.jpg
Metrics for Service Management: Designing for ITIL – VHP 2012 ISBN-13: 978-9087536480
Metrics for IT Service Management.jpg

Metrics for IT Service Management – VHP 2006 ISBN-13: 978-9077212691

 

 

 

 

 

 

 

 

 

 

Definition of Service Governance


Service Governance describes the means of achieving effective corporate and portfolio governance, within the ‘comply or explain’ framework, by designing the service portfolio as the overarching management system that monitors & controls corporate financial performance & value delivery.

From '''Adopting Service Governance''' http://service-governance.org/index.php?title=Category:Best_Practice Service Governance - Best Practice

Website: za.linkedin.com/in/peterhmbrooks/
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