News

Back on-line

We're back on-line

Sorry for the outage. There was a problem because the .org.za domain owner has changed, and I omitted to move our URL. I've moved it now, so you can see us again.

Remember, as a member of the itSMF South Africa, you are welcome to contribute a blog entry - just log on to the site and create a blog. 

 

Read more...

Back on-line

We're back on-line

Sorry for the outage. There was a problem because the .org.za domain owner has changed, and I omitted to move our URL. I've moved it now, so you can see us again.

Remember, as a member of the itSMF South Africa, you are welcome to contribute a blog entry - just log on to the site and create a blog. 

 

Read more...

Back on-line

We're back on-line

Sorry for the outage. There was a problem because the .org.za domain owner has changed, and I omitted to move our URL. I've moved it now, so you can see us again.

Remember, as a member of the itSMF South Africa, you are welcome to contribute a blog entry - just log on to the site and create a blog. 

 

Read more...

DevOps, Agile and Lean vs ITIL® and COBIT or DevOps, Agile and Lean using ITIL® and COBIT

DevOps, Agile and Lean vs ITIL® and COBIT or DevOps, Agile and Lean using ITIL® and COBIT

 

Presented by: Johann Botha - Past Chair of the itSMFsa


Calendar: itSMFsa Calendar


Date: 21.07.2016 4:30 pm - 8:00 pm


Location:


Engen Petroleum Ltd, Thibault Square, corner of Riebeeck & Long Street, Cape Town City Centre, Cape Town, 8001

Url:

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The Professional Service Management Framework (PSMF) - First Adopter

CGI endorsed by ITSMF UK as the first adopter of Professional Service Management Framework

London, United Kingdom, 07 June 2016 - 
CGI (TSX: GIB.A) (NYSE: GIB) is the first organisation in the UK to receive endorsement from the ITSMF UK for its ongoing commitment to professionalism in service management.  The Professional Service Management Framework (PSMF) is designed to recognise excellence in performance and for organisations to demonstrate their commitment and maturity in approaching ITSM professionalism.

In preparation for the endorsement, ITSMF UK worked closely with CGI to review and assess the current skills and competencies of its members and the programmes in place to support career development.  This involves a review against set of maturity criteria, including, management systems, policy and process; top management commitment; leadership accountability and responsibility; controls; evidence of (process) use; and PSMF compatibility. ITSMF UK found CGI met the standards for definition, control, consistency and rigour applied by CGI in performance management.

‘The overall finding is that CGI has a mature and robust system of performance management, established as an integral part of a well-defined organisational management framework’, said the ITSMF UK assessors in their report.

ITSMF UK CEO Barclay Rae commented, “Many congratulations to the management and team at CGI for their commitment and support to service management professionalism. We are delighted that CGI has seen the value in this initiative and look forward to a continued and successful working relationship with CGI to further develop and maintain this process”.

David Fitzpatrick, Senior Vice President of Global Infrastructure Services, CGI in the UK said; “I’m delighted CGI has been recognised as the first organisation to meet the ITSMF Professional Service Management Framework standard. We are committed to developing fulfilling careers for our members and this endorsement is a great way to demonstrate this.”

CGI’s award winning team has also been recognised for both 5-Star Service Desk Certification from the Service Desk Institute (SDI) and Transformation Project of the Year at the DataCenterDynamics EMEA Awards

ITSMF UK is the membership association for IT Service Management professionals. For details of the PSMF please see www.itsmf.co.uk/psmf

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Joint itSMFsa & ISACA event - Service Governance - 7th October 2015

Sponsors: Sponsors

Location: Santam Auditorium, Bellville, next to Tyger Valley Mall

Date: 7th October 2015

Registration: Sorry - this event has now been postponed to next year - school holidays seems to have been the problem
 

Start

End

Agenda

Who

14h00

14h10

Introduction & Welcome

Sanjay Charavanapavan 

14h10

14h20

ISACA News & Announcements

Arlene Volmink

14h20

14h30

itSMF News & Announcements

Peter Brooks 

14h30

15h00

Introduction to service governance

Peter Brooks

15h05

15h35

The #BigData Service Desk

Marcus Thomo

 

 

The #BigData Service Desk is delivering business metrics unheard of with legacy service desk tools .   This session will share:

 

 

 

• The OOTB use cases that have transformed both on-premise and Cloud based service desks.

 

 

 

• The  business impact

 

 

 

•  The best practice adoption

 

 

 

ITSM in the Hybrid world

Marcus Thomo

 

 

The Cloud is transforming the delivery of ITSM.  How have HP customers been able to take advantage of native Cloud solutions.  And how have they been able to manage the multiple service desks – IT and non-IT on-premise and Cloud?

 

15h35

16h00

Short Break

 

16h05

16h35

Integrating ITIL and COBIT 5 to Optimise IT Process and Service Delivery

Gary Hardy

16h40

17h10

Professional services - are we professional enough?

Nigel Mercer - APMG

17h15

17h45

Roles responsibilities and competencies for major incident management

Adriaan du Plessis - Thinking Dimensions

17h50

18h00

Closing

Sanjay Charavanapavan 

18h00

Onwards

Networking

 

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