Petronella Maseleme

PetronellaAn accredited IT Service Management consultant and Trainer with over 9 years of practical experience in creating Service Portfolio blueprints, Service Catalogue design, ISO\IEC 20000 aligned process design and implementations, performing gap assessments on processes and procedures and running ITIL V3 coaching sessions and workshops for organizations locally and abroad.

Currently employed by Microsoft as a Premier Field Engineer with a focus on assisting Microsoft's premier clients with aligning their IT Service Management practices with International best practices based on ITIL v3, MOF and ISO/IEC 20000 frameworks and standards. Previous experience includes working for Quintica SA as an IT Service Management consultant and ITIL V2/V3 and Apollo 13 Trainer.


Current Certifications:

ITIL® Accreditation:

ITIL® V3 Expert (APMG)

Microsoft Accreditation:

Microsoft Operations Framework 4.0 (Microsoft)

Other Accreditation:

ND Information Technology (University of Johannesburg

Key Skills:

  • IT Service Management consulting and process assessment
  • Business and IT Service alignment
  • Process development, design and implementation
  • IT policy development
  • IT Service Support and Service Delivery within Operations
  • Training